The Senior Contact Center Manager is responsible for the strategy and oversight of Contact Center Operations teams. The Senior Manager provides direct leadership to Customer Service Supervisors and is responsible for assisting with the creation and execution of the department's short- and long-term strategy, including department goals, budget, initiatives, and resource allocation. The Senior Manager also partners closely with business unit partners to develop customer strategies resulting from new systems, processes, and/or acquisition/retention plans.
Strategy and Execution of Contact Center Operations
Flagstar Bank
Troy Michigan
United States
Financial Services - Banking / Investment / Finance
(No Timezone Provided)
The Senior Contact Center Manager is responsible for the strategy and oversight of Contact Center Operations teams. The Senior Manager provides direct leadership to Customer Service Supervisors and is responsible for assisting with the creation and execution of the department's short- and long-term strategy, including department goals, budget, initiatives, and resource allocation. The Senior Manager also partners closely with business unit partners to develop customer strategies resulting from new systems, processes, and/or acquisition/retention plans.
Strategy and Execution of Contact Center Operations