Collections Rep (Remote)

MAJOR RESPONSIBILITIES

• Utilize aging report and collections tool to prioritize delinquent and/or problem accounts and recommend escalation where appropriate. Report collection activities and submit various reports to management as-needed, i.e. short pay, unapplied cash, 120+ past due and others.

• Monitor blocked orders and notify sales personnel as needed, investigate disputes and take appropriate steps to resolve.

• Process write-off's, offsets, and customer refunds as needed. Reconcile and resolve billing issues.

• Update and notate accounts regarding all collection related activity and correspondence. Mark issues for timely follow-up as needed.

• Communicate with both internal and external customers while handling a consistent stream of inbound and outbound collection calls.

Job Requirements:

MINIMUM JOB REQUIREMENTS

Education

• High school diploma or equivalent.

Work Experience

• At least 1 year commercial credit and/or collection experience with large volume accounts or experience working in a similar finance related role with an emphasis on customer service and heavy call volumes.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

PREFERRED JOB REQUIREMENTS

Education

• Bachelor's degree in Business.

Certification / Licensure

• Professional NACM certification (CBA) or training.

Work Experience

• SAP experience.