Customer Service Representative - FacilitySource - Remote

Location(s) Anthem - Arizona - United States of America, Apache Junction - Arizona - United States of America, Avondale - Arizona - United States of America, Benson - Arizona - United States of America, Buckeye - Arizona - United States of America, Bullhead City - Arizona - United States of America, Casa Grande - Arizona - United States of America, Casas Adobes - Arizona - United States of America, Catalina Foothills - Arizona - United States of America, Cave Creek - Arizona - United States of America, Chandler - Arizona - United States of America, Claypool - Arizona - United States of America, Coolidge - Arizona - United States of America, Douglas - Arizona - United States of America, Drexel Heights - Arizona - United States of America, El Mirage - Arizona - United States of America, Eloy - Arizona - United States of America, Flagstaff - Arizona - United States of America, Florence - Arizona - United States of America, Flowing Wells - Arizona - United States of America, Fortuna Foothills - Arizona - United States of America, Fountain Hills - Arizona - United States of America, Gilbert - Arizona - United States of America, Glendale - Arizona - United States of America, Goodyear - Arizona - United States of America, Green Valley - Arizona - United States of America, Kingman - Arizona - United States of America, Lake Havasu City - Arizona - United States of America, Marana - Arizona - United States of America, Maricopa - Arizona - United States of America, Mesa - Arizona - United States of America, Nogales - Arizona - United States of America, Oro Valley - Arizona - United States of America, Paradise Valley - Arizona - United States of America, Payson - Arizona - United States of America, Peoria - Arizona - United States of America, Phoenix - Arizona - United States of America, Prescott - Arizona - United States of America, Prescott Valley - Arizona - United States of America, Queen Creek - Arizona - United States of America, Rio Rico - Arizona - United States of America, Safford - Arizona - United States of America, Sahuarita - Arizona - United States of America, San Luis - Arizona - United States of America, San Tan Valley - Arizona - United States of America, Scottsdale - Arizona - United States of America, Sierra Vista - Arizona - United States of America, Somerton - Arizona - United States of America, Stanfield - Arizona - United States of America, Sun City - Arizona - United States of America, Sun City West - Arizona - United States of America, Surprise - Arizona - United States of America, Tanque Verde - Arizona - United States of America, Tempe - Arizona - United States of America, Tempe Junction - Arizona - United States of America, Tolleson - Arizona - United States of America, Tucson - Arizona - United States of America, Tuscon - Arizona - United States of America, Wittman - Arizona - United States of America, Yuma - Arizona - United States of America

POSITION SUMMARY:

The Customer Service Representative will process facility maintenance work orders efficiently and accurately through our FacilitySource support software while providing excellent customer service to clients and vendors in a team environment.

This role can be home-based anywhere in the state of Arizona, pending satisfactory performance and a home office environment with adequate internet access and limited distractions. There may be an occasional requirement to travel to the Arizona office. Alternatively the position can be based in the office, if preferable.

1st and 2nd shift available! Multiple schedule options which will include at least one if not both weekend days.

DUTIES & RESPONSIBILITIES:

Generates and dispatches service request work orders for completion by vendors or technicians.

Consistently provides a positive, all-inclusive customer experience by “owning” every customer experience focusing on and driving toward superior customer service

Consistently shows commitment toward achieving key performance indicators

Uses critical thinking to solve problems, provide guidance and find solutions for multiple customers

Documents client maintenance issues accurately in a timely and professional manner

Communicates with service providers and client locations to ensure work order status and quotes are accurate

Maintains a positive attitude with peers and while taking accountability for actions

Follows established guidelines for operating procedures, quality, and productivity

Effectively responds to and follows through on commitments with a focus on quick turnaround

Builds a proven track record and reputation for achieving results through an emphasis on detail and follow through

SKILLS & QUALIFICATIONS:

Knowledge, Skills & Abilities:

Accomplishing work in an organized manner according to priorities

Strong attention to detail

Multi-tasking ability to actively listen and type notes simultaneously

Excellent verbal, listening, and written communication skills

Capability of learning and navigating work order software system

Record of outstanding attendance and work performance

Driven and passionate to perform at high levels

Ability to work in a team atmosphere

Computer navigation skills; ability to type 30 WPM

EDUCATION & EXPERIENCE:

High school diploma or general education degree (GED) required. 

Minimum two years of related experience.

Dispatching, order processing, customer service or related experience preferred

WHY WORK FOR US:

FacilitySource knows that the best thing we can do to make our clients happy is to make our employees happy.

What We Do

CBRE | FacilitySource provides an innovative, technology-driven, single-source facility management and support solution to leading brands in retail, banking, logistics, health care and many other sectors. CBRE | FacilitySource maintains the industry’s largest and most reliable data repository to provide business intelligence, transparency, flexibility, support and the Elite Network of Service Providers to save clients’ money and get the most out of their facilities, while offering peace of mind. Established in 2005, FacilitySource was acquired in 2018 by CBRE Group, Inc., the largest commercial real estate services and investment firm in the world.

Our Culture

Maintaining our facility management solutions starts with our employees. We take the time to foster a unique culture for our employees, one that thrives on innovation, professional development, performance recognition, and creating an enjoyable workplace. Our biggest assets are our employees and we are always looking for ways to support a positive employee experience. Whether it’s through our business casual dress code that includes jeans every day, our recognition programs for performance and new ideas, or our regularly scheduled employee events and activities to get people interacting with each other, we are gladly investing in programs that inspire our employees to achieve their best, make our clients happy, and have fun.

Benefits and Employee Offerings

Our tagline is UP. AND RUNNING. We keep our clients’ facilities running smoothly with our facility support solutions. And, we keep our employees UP. AND RUNNING. By offering a wide variety of professional development courses to enhance job efficiency while promoting professional growth. Come explore the variety of employee benefits including Paid Volunteer Time, 20 days of paid time off in the first year, a variety of medical plans, and an employer matching 401(k).

An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.