Systems Administrator (contract, remote, CA)
The Planet Group
2021-11-11T01:36:28Z
Deerfield
Illinois
United States
Legal
(No Timezone Provided)
The Associate, IT R&D and Technical Ops System Administrator, provides technical support for systems in the IT R&D and Technical Operations portfolios. Typical activities include provisioning user accounts, responding to requests and inquiries in a professional, courteous, patient and timely manner, and documenting resolution actions in the company’s Help Desk system. The System Administrator is expected to adhere to company policies, procedures and service level agreements, and to comply 100% to training requirements.
This temporary position reports to the Director, IT R&D.
Responsibilities including, but not limited to :
Acts as primary system administrator for end-user facing applications in support of R&D departments (e.g., Clinical Operations, Data Management, Regulatory Operations etc.) and the Technical Operations Supply Chain department Provisions and deactivates user accounts Provides Level 1-3 system troubleshooting and maintenance Leads discussions to define the requirements for system enhancements and executes system changes per those requirements Generates change management requests following the company’s IT Change Control process Utilizes the company’s Help Desk system (ServiceNow) to document clearly, concisely and in a timely manner, incident and service request resolutions; adheres to Service Level Agreements (SLAs) Collects relevant information and provides solutions to technical problems for the systems being supported Communicates status and activities within workgroups and to IT and functional management Produces end-user documentation and materials, including Work Instructions Coordinates the review and approval of documents, such as change controls, configuration specifications, installation qualifications, etc. Identifies and makes process improvements and suggestions Maintains 100% training compliance and adherence to company Policies, Quality Standards, Standard Operating Procedures and Work Instructions Maintains availability 8am to 5pm Pacific Time Technical Requirements & Skills:
Focuses on results: able to deliver excellent work products against commitments and timelines Demonstrates passion for quality, compliance and value in all that is delivered Exhibits personal qualities that inspire trust, respect, credibility and confidence across all levels of the organization Shows initiative and teamwork Works independently to achieve results Possesses excellent verbal, written and interpersonal communication skills including the ability to set the context and present to superiors in a clear and concise manner Is detail-oriented Possess high proficiency with the Microsoft Office Suite: Outlook, Word, Excel, PowerPoint Exhibits technical savvy with end-user facing applications Has an Associate’s Degree and 5 years of professional experience (minimum) Has experience administering GxP systems (preferred) Has familiarity with IT Help Desk operations, ServiceNow and ITIL 3.0 (desirable)
Systems Administrator (contract, remote, CA)
The Associate, IT R&D and Technical Ops System Administrator, provides technical support for systems in the IT R&D and Technical Operations portfolios. Typical activities include provisioning user accounts, responding to requests and inquiries in a professional, courteous, patient and timely manner, and documenting resolution actions in the company’s Help Desk system. The System Administrator is expected to adhere to company policies, procedures and service level agreements, and to comply 100% to training requirements.
This temporary position reports to the Director, IT R&D.
Responsibilities including, but not limited to :
Acts as primary system administrator for end-user facing applications in support of R&D departments (e.g., Clinical Operations, Data Management, Regulatory Operations etc.) and the Technical Operations Supply Chain department Provisions and deactivates user accounts Provides Level 1-3 system troubleshooting and maintenance Leads discussions to define the requirements for system enhancements and executes system changes per those requirements Generates change management requests following the company’s IT Change Control process Utilizes the company’s Help Desk system (ServiceNow) to document clearly, concisely and in a timely manner, incident and service request resolutions; adheres to Service Level Agreements (SLAs) Collects relevant information and provides solutions to technical problems for the systems being supported Communicates status and activities within workgroups and to IT and functional management Produces end-user documentation and materials, including Work Instructions Coordinates the review and approval of documents, such as change controls, configuration specifications, installation qualifications, etc. Identifies and makes process improvements and suggestions Maintains 100% training compliance and adherence to company Policies, Quality Standards, Standard Operating Procedures and Work Instructions Maintains availability 8am to 5pm Pacific Time Technical Requirements & Skills:
Focuses on results: able to deliver excellent work products against commitments and timelines Demonstrates passion for quality, compliance and value in all that is delivered Exhibits personal qualities that inspire trust, respect, credibility and confidence across all levels of the organization Shows initiative and teamwork Works independently to achieve results Possesses excellent verbal, written and interpersonal communication skills including the ability to set the context and present to superiors in a clear and concise manner Is detail-oriented Possess high proficiency with the Microsoft Office Suite: Outlook, Word, Excel, PowerPoint Exhibits technical savvy with end-user facing applications Has an Associate’s Degree and 5 years of professional experience (minimum) Has experience administering GxP systems (preferred) Has familiarity with IT Help Desk operations, ServiceNow and ITIL 3.0 (desirable)