ServiceNow ITSM Engineer/Scrum Master - Telecommute
UnitedHealth Group
Atlanta Georgia
United States
Information Technology
(No Timezone Provided)
Primary Responsibilities:
- Configure and customize ServiceNow ITSM application and related integrations
- Collaborate with ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability
- Adhere to agile delivery processes
- Interact with ServiceNow vendor via HI portal
- Creation of technical and functional documents for ongoing maintenance items and projects
- Facilitate daily standup calls for scrum teams and corresponding retrospectives, PI planning events, and ad hoc meetings as needed
- Remove roadblocks wherever possible
- Escalate blocked or off-schedule work appropriately
- Use VersionOne or similar tool to track work (capabilities, features, user stories, defects) and release scope
- Coach team members on agile delivery
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of ITSM development experience in an enterprise environment
- 2+ years of experience with Agile Scrum Software Development methodology
- Scrum Master Certification
- Proficiency with ServiceNow ITSM components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge management
- Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
- United States Citizenship
Preferred Qualifications:
- Experience with ServiceNow automated testing framework (ATF)
- Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
- Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Strong Knowledge of the ITSM/ ITIL Framework
- Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.
- ServiceNow System Administrator Certification
- Experience with ServiceNow automated discovery tool
- Experience with Workflow and Approval configuration
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work. SM
Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: ITSM development, Agile Scrum Software Development, Scrum Master
ServiceNow ITSM Engineer/Scrum Master - Telecommute
UnitedHealth Group
Atlanta Georgia
United States
Information Technology
(No Timezone Provided)
Primary Responsibilities:
- Configure and customize ServiceNow ITSM application and related integrations
- Collaborate with ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability
- Adhere to agile delivery processes
- Interact with ServiceNow vendor via HI portal
- Creation of technical and functional documents for ongoing maintenance items and projects
- Facilitate daily standup calls for scrum teams and corresponding retrospectives, PI planning events, and ad hoc meetings as needed
- Remove roadblocks wherever possible
- Escalate blocked or off-schedule work appropriately
- Use VersionOne or similar tool to track work (capabilities, features, user stories, defects) and release scope
- Coach team members on agile delivery
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of ITSM development experience in an enterprise environment
- 2+ years of experience with Agile Scrum Software Development methodology
- Scrum Master Certification
- Proficiency with ServiceNow ITSM components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge management
- Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
- United States Citizenship
Preferred Qualifications:
- Experience with ServiceNow automated testing framework (ATF)
- Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
- Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- Strong Knowledge of the ITSM/ ITIL Framework
- Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.
- ServiceNow System Administrator Certification
- Experience with ServiceNow automated discovery tool
- Experience with Workflow and Approval configuration
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their families. We're partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life's best work. SM
Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: ITSM development, Agile Scrum Software Development, Scrum Master