Technical Support Engineer (North America)
About us
Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions.
We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools. Corero's technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime. Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK. The Company is listed on the London Stock Exchange's AIM market under the ticker CNS. For more information, visit
www.corero.com
The role
Corero is looking for a Technical Support Engineer (North America) who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers.
This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction. The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate.
This results in the ability to make a big positive impact.
In this role, youll work closely with customers, both with individual accountability but also working closely in a team within the SOC, escalating matters as appropriate to long-serving members of the SOC team.
Reporting to the Head of SOC, the ideal candidate as Technical Support Engineer will provide incident response, triaging queries, and escalating matters as appropriate within a 24x7 Security Operation Center as part of a global team.
The candidate shall have an interest and enthusiasm for cybersecurity, network security, solving issues and high levels of attentiveness and service towards high levels of customer satisfaction.
Responsibilities:
The duties and responsibilities of this Technical Support Engineer role include, but are not limited to, the following:
Rapid response to security incidents generated via analysis and automated tools
Lead security incident response investigation process and triage incident reports as required
Be able to make rapid and thoughtful decisions, often with incomplete information, and engage with customers to understand and help towards mitigating DDoS attacks in their environment, providing high levels of customer support and interaction
Work with the customer to resolve issues alongside more experienced members of the team
Troubleshoot problems and issues with customer networks and virtual environment alongside more experienced members of the team
Requirements:
Effective communication, organizational, and problem-solving skills
Customer-facing skills required
Active interest in systems and networks
Knowledge / experience using Linux and other related tools desirable
Knowledge / understanding of network protocols (TCP/IP) desirable
Knowledge / experience of (virtual) infrastructure design and management in mission critical environments desirable
Network or security certifications a plus
Self-motivated and, in time while supported, able to work with minimal supervision
Office or remote working from home possible
Fluent English.
Additional languages desirable
What we offer
Full-time remote position
Available office in Marlborough, MA
Competitive compensation package
401k
Medical Insurance
20 days off + bank holidays + birthday leave
Enhanced parental leave
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CareerBuilder
Pleasanton California
United States
Engineering
(No Timezone Provided)
Technical Support Engineer (North America)
About us
Corero Network Security is a leading provider of Distributed Denial of Service (DDoS) protection solutions.
We are specialists in automatic detection and mitigation solutions, that include network visibility, analytics, and reporting tools. Corero's technology provides scalable protection capabilities against both external DDoS attackers and internal DDoS threats, in even the most complex edge and subscriber environments, ensuring internet service availability and uptime. Corero's key operational centers are in Marlborough, Massachusetts, USA, and Edinburgh, UK, with the Company's headquarters in London, UK. The Company is listed on the London Stock Exchange's AIM market under the ticker CNS. For more information, visit
www.corero.com
The role
Corero is looking for a Technical Support Engineer (North America) who not only thrives working in a fast-paced environment but with a hunger to learn and meet the ever-evolving cybersecurity challenge of DDoS attackers.
This is an opportunity to join an agile and growing company in a high growth cybersecurity market, focused on generating customer value and high levels of customer satisfaction. The Corero SOC team operates in a fast-paced, flexible environment where individuals are empowered and encouraged to innovate.
This results in the ability to make a big positive impact.
In this role, youll work closely with customers, both with individual accountability but also working closely in a team within the SOC, escalating matters as appropriate to long-serving members of the SOC team.
Reporting to the Head of SOC, the ideal candidate as Technical Support Engineer will provide incident response, triaging queries, and escalating matters as appropriate within a 24x7 Security Operation Center as part of a global team.
The candidate shall have an interest and enthusiasm for cybersecurity, network security, solving issues and high levels of attentiveness and service towards high levels of customer satisfaction.
Responsibilities:
The duties and responsibilities of this Technical Support Engineer role include, but are not limited to, the following:
Rapid response to security incidents generated via analysis and automated tools
Lead security incident response investigation process and triage incident reports as required
Be able to make rapid and thoughtful decisions, often with incomplete information, and engage with customers to understand and help towards mitigating DDoS attacks in their environment, providing high levels of customer support and interaction
Work with the customer to resolve issues alongside more experienced members of the team
Troubleshoot problems and issues with customer networks and virtual environment alongside more experienced members of the team
Requirements:
Effective communication, organizational, and problem-solving skills
Customer-facing skills required
Active interest in systems and networks
Knowledge / experience using Linux and other related tools desirable
Knowledge / understanding of network protocols (TCP/IP) desirable
Knowledge / experience of (virtual) infrastructure design and management in mission critical environments desirable
Network or security certifications a plus
Self-motivated and, in time while supported, able to work with minimal supervision
Office or remote working from home possible
Fluent English.
Additional languages desirable
What we offer
Full-time remote position
Available office in Marlborough, MA
Competitive compensation package
401k
Medical Insurance
20 days off + bank holidays + birthday leave
Enhanced parental leave
#J-18808-Ljbffr