**COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealthGroup and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccinationregulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. **Revenue Cycle Delivery Lead Telecommute in Cape Cod, Boston, Rhode Island**
Requisition Number: 2027684 Job Category: Business Operations Primary Location: Providence, RI
(Remote considered)
**Clinical**
**your lifes best work.SM**
Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do **your lifes best work.SM**
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**
OptumInsight Market Performance Partnerships (MPP) provide health systems the opportunity to utilize a unique partnership model to help accelerate growth and performance.
The Revenue Cycle Delivery Lead at Optum is responsible and accountable for all aspects of client focused Revenue Cycle Delivery for MPP partner health system organizations, including, but not limited to driving delivery and execution against KPIs and Service Level Agreement (SLA) targets
The RC Delivery Lead is accountable to the client's acute or ambulatory executives, including Chief Executive Officers (CEO), Chief Financial Officers (CFO) and Chief Medical Officers (CMO) and OPTUM Operations Leadership.
In this capacity, the RC Delivery Lead provides updates on delivery, status of progress against KPIs and SLAs and escalates issues as appropriate to client executives and Optum Operations Leadership.
The RC Delivery Lead, a member of Revenue Cycle Operations, is responsible for working with the Client and the OPTUM Client Services Executive (CSE) to understand and address client concerns with OPTUM operations in all revenue cycle areas.
The RC Delivery Lead is responsible for responding to and working to resolve inquiries in a timely fashion and that Optum commitments are delivered, client business metrics are measured and maintained at agreed upon levels, including identification and escalation of client controlled issues effecting the revenue cycle.
The Revenue Cycle Delivery Lead is assigned, (depending upon size, can be fully dedicated) to a specific client and maintains a high-level of autonomy and self-sufficiency. Long term relationships with client leadership (C suite) are built and maintained. Communication is critically important, as such; RC Delivery Leads hold regular meetings with client leadership to report progress and participate in periodic meetings with CEs and the clients executives to report progress, discuss trends and action plans as needed. Meetings include, but are not limited to, Operations Steering Committee (OSC), Revenue Cycle Monthly Reviews, Issue Management meetings, JOC and other appropriate client meetings.
The Revenue Cycle Delivery Lead is an experienced operator with deep understanding of the revenue cycle. As part of the Optum commitment to communication, the Revenue Cycle Delivery Lead provides standard and custom reports that reflect trends and overall state of client operations to the CEs, to be shared with Client Leadership (C suite). RC Delivery Leads work in partnership with the CEs to review, interpret, summarize, and share vital data with the clients executives on a regular basis.
If you are located within commutable distance from RI, Cape Cod, MA and Boston, MA you will have the flexibility to telecommute* as you take on some tough challenges.
**Primary Responsibilities:**
* Establish effective relationships with Optum operational leaders, Optum General Managers / CEs and the clients executives to understand their objectives, business drivers, and success measures. Responsible for relationships and interaction with executives in roles that include Chief Executive Officers, Chief Financial Officers, and Chief Medical Officers
* Act as a client advocate to assess, address and resolve client concerns in collaboration with Optum operational owners in all revenue cycle areas
* Proactively, understand, monitor, and report negative trends in client critical business metrics including KPIs, SLAs and other standard revenue cycle metrics and benchmarks
* Maintain a regular meeting cadence with appropriate Optum operational leaders, the clients executives and Optum CEs. Responsibilities include but are not limited to meeting schedule, attendee list (both client and Optum), preparation, execution, and follow-up. Meetings include but are not limited to JOC, Steering Committee and other client specific meetings as needed
* Ensure routine reports are shared with Optum CEs and distributed to client executives
* Understand annual client business plans detailing the clients goals and objectives and ensure delivery of Revenue Cycle products and services in alignment with goals and objectives
* Maintain focus and engagement with CEs and clients annual Client Satisfaction Survey, including Optums Net Promoter Score (NPS). This includes contributing to and supporting action plans to address satisfaction issues from survey respondents
* Understand payer dynamics and collaborate with Operations, focusing upon the challenges that exist or effect efficient resolution of Accounts Receivable (e.g., Denials, Clinical Appeals)
* Leverage Optum resources (e.g., Operations Teams, CEs, Product, Market Solutions, Payer Provider Collaboration Team, Optimal Practice) to meet client business challenges
**Accountabilities:**
* As a member of the Operations Team, participating and contributing to Revenue Cycle delivery planning and execution, management of associated financials, development and management of resource, cost, and staffing models
* Proactively managing and communicating current operational results and transformation projects status to client operational partners, Optum CEs and client executives, as appropriate
* Maintain regular meetings with client operational partners, Optum CEs and client executives to review performance
* Monitor all revenue cycle operations through management report creating, delivery and interpretation, with communication to applicable operations leaders and client delivery teams
* Drive NPS improvement thorough a deep understanding of the NPS score driver for that specific client and e
HealthMarkets Insurance Agency
Peace Dale Rhode Island
United States
Accounting
(No Timezone Provided)
**COVID-19 VACCINATION REQUIREMENT UPDATE:** We have updated our COVID-19 policy for new and existing employees. Learn more *This policy applies to US/ US territory candidates and employees only:* To protect the health and safety of our workforce, patients and communities we serve, UnitedHealthGroup and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccinationregulations as well as all client COVID-19 vaccination requirements, and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. **Revenue Cycle Delivery Lead Telecommute in Cape Cod, Boston, Rhode Island**
Requisition Number: 2027684 Job Category: Business Operations Primary Location: Providence, RI
(Remote considered)
**Clinical**
**your lifes best work.SM**
Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do **your lifes best work.SM**
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do **your life's best work.(sm)**
OptumInsight Market Performance Partnerships (MPP) provide health systems the opportunity to utilize a unique partnership model to help accelerate growth and performance.
The Revenue Cycle Delivery Lead at Optum is responsible and accountable for all aspects of client focused Revenue Cycle Delivery for MPP partner health system organizations, including, but not limited to driving delivery and execution against KPIs and Service Level Agreement (SLA) targets
The RC Delivery Lead is accountable to the client's acute or ambulatory executives, including Chief Executive Officers (CEO), Chief Financial Officers (CFO) and Chief Medical Officers (CMO) and OPTUM Operations Leadership.
In this capacity, the RC Delivery Lead provides updates on delivery, status of progress against KPIs and SLAs and escalates issues as appropriate to client executives and Optum Operations Leadership.
The RC Delivery Lead, a member of Revenue Cycle Operations, is responsible for working with the Client and the OPTUM Client Services Executive (CSE) to understand and address client concerns with OPTUM operations in all revenue cycle areas.
The RC Delivery Lead is responsible for responding to and working to resolve inquiries in a timely fashion and that Optum commitments are delivered, client business metrics are measured and maintained at agreed upon levels, including identification and escalation of client controlled issues effecting the revenue cycle.
The Revenue Cycle Delivery Lead is assigned, (depending upon size, can be fully dedicated) to a specific client and maintains a high-level of autonomy and self-sufficiency. Long term relationships with client leadership (C suite) are built and maintained. Communication is critically important, as such; RC Delivery Leads hold regular meetings with client leadership to report progress and participate in periodic meetings with CEs and the clients executives to report progress, discuss trends and action plans as needed. Meetings include, but are not limited to, Operations Steering Committee (OSC), Revenue Cycle Monthly Reviews, Issue Management meetings, JOC and other appropriate client meetings.
The Revenue Cycle Delivery Lead is an experienced operator with deep understanding of the revenue cycle. As part of the Optum commitment to communication, the Revenue Cycle Delivery Lead provides standard and custom reports that reflect trends and overall state of client operations to the CEs, to be shared with Client Leadership (C suite). RC Delivery Leads work in partnership with the CEs to review, interpret, summarize, and share vital data with the clients executives on a regular basis.
If you are located within commutable distance from RI, Cape Cod, MA and Boston, MA you will have the flexibility to telecommute* as you take on some tough challenges.
**Primary Responsibilities:**
* Establish effective relationships with Optum operational leaders, Optum General Managers / CEs and the clients executives to understand their objectives, business drivers, and success measures. Responsible for relationships and interaction with executives in roles that include Chief Executive Officers, Chief Financial Officers, and Chief Medical Officers
* Act as a client advocate to assess, address and resolve client concerns in collaboration with Optum operational owners in all revenue cycle areas
* Proactively, understand, monitor, and report negative trends in client critical business metrics including KPIs, SLAs and other standard revenue cycle metrics and benchmarks
* Maintain a regular meeting cadence with appropriate Optum operational leaders, the clients executives and Optum CEs. Responsibilities include but are not limited to meeting schedule, attendee list (both client and Optum), preparation, execution, and follow-up. Meetings include but are not limited to JOC, Steering Committee and other client specific meetings as needed
* Ensure routine reports are shared with Optum CEs and distributed to client executives
* Understand annual client business plans detailing the clients goals and objectives and ensure delivery of Revenue Cycle products and services in alignment with goals and objectives
* Maintain focus and engagement with CEs and clients annual Client Satisfaction Survey, including Optums Net Promoter Score (NPS). This includes contributing to and supporting action plans to address satisfaction issues from survey respondents
* Understand payer dynamics and collaborate with Operations, focusing upon the challenges that exist or effect efficient resolution of Accounts Receivable (e.g., Denials, Clinical Appeals)
* Leverage Optum resources (e.g., Operations Teams, CEs, Product, Market Solutions, Payer Provider Collaboration Team, Optimal Practice) to meet client business challenges
**Accountabilities:**
* As a member of the Operations Team, participating and contributing to Revenue Cycle delivery planning and execution, management of associated financials, development and management of resource, cost, and staffing models
* Proactively managing and communicating current operational results and transformation projects status to client operational partners, Optum CEs and client executives, as appropriate
* Maintain regular meetings with client operational partners, Optum CEs and client executives to review performance
* Monitor all revenue cycle operations through management report creating, delivery and interpretation, with communication to applicable operations leaders and client delivery teams
* Drive NPS improvement thorough a deep understanding of the NPS score driver for that specific client and e