ServiceNow Developer / Administrator at Remote OR Alpharetta, GA location

Overview Job Title: ServiceNow Developer / Administrator Location: Remote / Alpharetta, GA Duration: 12 months Job Function: • The ServiceNow Developer / Administrator will be a member of the Service Management Office and drive cross-functional technology for delivering projects on the ServiceNow SaaS platform to meet critical technology and business requirements. • This is a specialized job function that focuses on the configuration, development, and maintenance of ServiceNow. Key Duties and Responsibilities: • The Primary function is to deliver functionality and maintain the ServiceNow platform. • A firm grasp of ITSM processes (Incident Management, Change Management, Problem Management, Configuration Management, and Asset Management) • Aid with requirements gathering and apply best practices to development. • Assist and oversee production releases while partnering with internal teams to ensure stakeholders are involved with testing and verification. • Review and identify performance and security issues or concerns. • Ensure alignment to Client standards. • Follow the enterprise change management process to deploy fully tested and documented solutions to a production environment. • Investigate and advise on new features released by ServiceNow and what impact it could have to current processes. • Drive automation to replace manual operations • Collabo*** with Enterprise Architects and Solution Engineers to deliver projects • Train development teams and new users on services and capabilities • Provide tier 2 and 3 production operational support • Potential for off-hours incident response • Actively engage with peer technical teams to ensure alignment of business goals • Willingness to learn new and emerging technologies and implement in a short time • Ability to multi-task and manage tasks with varying priorities • Self-motivated, innovative and able to work across diverse technical and non-technical teams. • Must be self-directed and willing to learn new tools and services to stay up-to-date with our evolving platform • Ability to communicate to non-technical and technical resources Required Qualifications: • 5+ years ServiceNow development and administration in an enterprise environment. • Ability to configure, develop, and implement functionality within ServiceNow. • ServiceNow System Administrator Certification • Demonstrable Service Catalog, Service Portal and Configuration Management experience • Ability to relate to software engineering challenges and practices Preferred Education/Experience • Education: BS degree in Computer Science or Engineering or equivalent on the job, hands on experience. • 5+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, discovery. • 2+ years with Cloud (IaaS, PaaS, SaaS) services and platforms other than ServiceNow. • Experience delivering automated solutions and implementation of highly scalable, highly available services. • Other ServiceNow certifications such as App Developer.