Sales and Service Representative - Work from Home

Overview

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Uncapped bonus potential! The more you sell, the more you'll earn!
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Your Impact

Our Sales Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Responsibilities

Your Responsibilities

Make a difference by helping people get better and stay better! Our Sales Specialists play a critical role in informing members of the benefits offered within the Behavioral Health Programs and assisting them with signing up for high quality/effective care. The Sales Specialist's call and conversation with members can be the catalyst that encourages members to seek care, improve mental health and continue their journey to overall better health.

• Utilize phone, scheduling and CRM tools to manage call results data and initial consultation scheduling to ensure the highest quality customer service within every interaction
• Proactively engage health plan members in a discussion about the program benefits and how the program will help them
• Schedule initial consultations for members that result in a meaningful and high-quality behavioral health care experience
• Leverage established conversation guides to engage, connect and educate health plan members
• Respond to health plan member questions or objections and ensure timely follow-up in responding to member requests
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Qualifications

What We're Looking for

• High School Diploma or equivalent
• 18 years of age or older
• 1-2 years work experience in a call center/customer service or direct sales position
• Healthcare industry experience preferred
• 1 year sales experience minimum
• Proven sales results with selling skills
• Ability to display superior rapport building
• Ability to respond with empathy and sincerity
• Typing 25 WPM
• Be proficient in PC operation and navigation
• Able to work independently
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing, high energy and fast paced environment
• Ability to stay composed and objective
• Strong listening skills
• Self-motivated team player with ability to multi task
• Superior negotiating skills

Work from Home Requirements

• High Speed Internet required, proof of internet speed required
• Dedicated workspace

Being One of Our People

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer