Symitar Application Engineer III (Remote Options in Texas)

Ufcu

Austin Texas

United States

Information Technology
(No Timezone Provided)

JOB SUMMARYThis role focuses on administration, monitoring and maintenance of the Symitar financial core, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners. Personality and team focus are critical to success at UFCU.With limited supervision the candidate must support secure Symitar functions based upon requirements. This candidate must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best-practices, supporting testing efforts, and providing documentation while working with business units. This role is also responsible for proactively providing project tasks and status updates. This role may provide guidance to junior team members andcan be remote, but requires a residence in Texas, and travel to the Austin, TX area office up to once a month.ESSENTIAL DUTIES AND RESPONSIBILITIES Relative Weight(in %; all functions' total should = 100%) Essential Function Description50%Application SupportServe as the subject matter expert for Symitar used by UFCU staff and membersAnalyzes, develops, tests, engages with code reviews, and implements code in the Symitar environments including RepGen/PowerOn and other coding tools to create, troubleshoot or repair new applications, products, functionality, create reports/extracts and user input teller screens. Analyzes and maintains code for ease of processing to increase efficiency and automation.Install, configure and maintain Symitar as well as retain application configurationsSupport projects that enhance, upgrade or replace Symitar and other applicationsWork with vendors to support, upgrade and maintain Symitar and other appsDevelop processing schedules and ensure scheduled jobs and automated processes run as designedPerforms a variety of complex programming tasks, such as designing, documenting and coding program logic.Support/develop integrations with internal and external applications via API'sParticipate in after-hours systems support activities and on call rotation20%Service AvailabilitySetup and maintain disaster recovery systems and procedures to support business continuityConduct disaster recovery testing of critical data and systems to assure its readiness when neededDocument application recovery proceduresConduct proactive capacity and performance planning to ensure systems appropriately meet customer demandImplement comprehensive system monitoring to reduce response time and minimize downtime30%Incident Management and Request FulfillmentDemonstrate service excellence with an emphasis on ownership of issues and drive for resultsComplete incident and service request tasks in a timely manner in order to meet service level agreementsTroubleshoot and resolve complex issues.Conduct root cause analysis as needed and take action to prevent future occurrences of incidents100%Performs other duties as assignedAdhere to all company policies, procedures and business ethics codesComplete required regulatory Training as assigned.Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulationsQUALIFICATIONSEducationAssociate or bachelor degreeExperience3-5 years applied knowledge of RepGen, PowerOn, SymForm, SQL, HTML, CSS, .NET, scripting languages and online/mobile banking platform knowledge.3-5 years financial technologyAbility to work in a fast-paced environmentAbility to engage in problem-solving skills to help identify and resolve issuesCareful attention to detail and time managementEffective communication skillsExperience working for a financial institutionPreferred SkillsPowerOn Language.Net C#/JavascriptSQLAzure DevOpsWriting/Enhancing REST API'sSpecialized Knowledge, Licenses, Certifications, etc.Demonstrated knowledge of IT technologies - server, network and storageSuperb analytical & troubleshooting skillsExcellent customer serviceHigh level of organization and prioritizationDefine and develop complex systemsMust be able to pass a financial and criminal background checkPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.The employee is frequently required to stand and walk.Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may involve periodic stressful conditions.May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.May occasionally move from one work location/branch to another.Public contact position, requiring appropriate professional appearance.Frequent computer use at a workstation up to two hours at a time.The noise level in the work environment is usually moderate.CRITICAL JOB COMPETENCIESUFCU Core Competencies. In addition to fulfilling the position's Essential Duties and Responsibilities, an individual must demonstrate UFCU's Core Competencies:Leading & Developing SelfOrganizational ImpactNothing in this job description restricts management from changing any or all parts of the job description at any time.INDUFCU#ZR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Symitar Application Engineer III (Remote Options in Texas)

Ufcu

Austin Texas

United States

Information Technology

(No Timezone Provided)

JOB SUMMARYThis role focuses on administration, monitoring and maintenance of the Symitar financial core, services and related infrastructure components. This individual will have demonstrated experience in troubleshooting problems, product improvement, and effective communication with both IT and business partners. Personality and team focus are critical to success at UFCU.With limited supervision the candidate must support secure Symitar functions based upon requirements. This candidate must be proactive in delivering successful solutions, including helping define requirements, application deployment, implementing best-practices, supporting testing efforts, and providing documentation while working with business units. This role is also responsible for proactively providing project tasks and status updates. This role may provide guidance to junior team members andcan be remote, but requires a residence in Texas, and travel to the Austin, TX area office up to once a month.ESSENTIAL DUTIES AND RESPONSIBILITIES Relative Weight(in %; all functions' total should = 100%) Essential Function Description50%Application SupportServe as the subject matter expert for Symitar used by UFCU staff and membersAnalyzes, develops, tests, engages with code reviews, and implements code in the Symitar environments including RepGen/PowerOn and other coding tools to create, troubleshoot or repair new applications, products, functionality, create reports/extracts and user input teller screens. Analyzes and maintains code for ease of processing to increase efficiency and automation.Install, configure and maintain Symitar as well as retain application configurationsSupport projects that enhance, upgrade or replace Symitar and other applicationsWork with vendors to support, upgrade and maintain Symitar and other appsDevelop processing schedules and ensure scheduled jobs and automated processes run as designedPerforms a variety of complex programming tasks, such as designing, documenting and coding program logic.Support/develop integrations with internal and external applications via API'sParticipate in after-hours systems support activities and on call rotation20%Service AvailabilitySetup and maintain disaster recovery systems and procedures to support business continuityConduct disaster recovery testing of critical data and systems to assure its readiness when neededDocument application recovery proceduresConduct proactive capacity and performance planning to ensure systems appropriately meet customer demandImplement comprehensive system monitoring to reduce response time and minimize downtime30%Incident Management and Request FulfillmentDemonstrate service excellence with an emphasis on ownership of issues and drive for resultsComplete incident and service request tasks in a timely manner in order to meet service level agreementsTroubleshoot and resolve complex issues.Conduct root cause analysis as needed and take action to prevent future occurrences of incidents100%Performs other duties as assignedAdhere to all company policies, procedures and business ethics codesComplete required regulatory Training as assigned.Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulationsQUALIFICATIONSEducationAssociate or bachelor degreeExperience3-5 years applied knowledge of RepGen, PowerOn, SymForm, SQL, HTML, CSS, .NET, scripting languages and online/mobile banking platform knowledge.3-5 years financial technologyAbility to work in a fast-paced environmentAbility to engage in problem-solving skills to help identify and resolve issuesCareful attention to detail and time managementEffective communication skillsExperience working for a financial institutionPreferred SkillsPowerOn Language.Net C#/JavascriptSQLAzure DevOpsWriting/Enhancing REST API'sSpecialized Knowledge, Licenses, Certifications, etc.Demonstrated knowledge of IT technologies - server, network and storageSuperb analytical & troubleshooting skillsExcellent customer serviceHigh level of organization and prioritizationDefine and develop complex systemsMust be able to pass a financial and criminal background checkPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.The employee is frequently required to stand and walk.Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may involve periodic stressful conditions.May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.May occasionally move from one work location/branch to another.Public contact position, requiring appropriate professional appearance.Frequent computer use at a workstation up to two hours at a time.The noise level in the work environment is usually moderate.CRITICAL JOB COMPETENCIESUFCU Core Competencies. In addition to fulfilling the position's Essential Duties and Responsibilities, an individual must demonstrate UFCU's Core Competencies:Leading & Developing SelfOrganizational ImpactNothing in this job description restricts management from changing any or all parts of the job description at any time.INDUFCU#ZR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)