Helpdesk Technician (Remote) - Contract
Wedbush Securities
2021-07-28T04:48:16Z
Jersey City
New Jersey
United States
Manufacturing
(No Timezone Provided)
Job Description
Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Private Client Services, Capital Markets, and Clearing & Execution divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.
We are seeking a Remote Helpdesk Technician for a Contract role.
Responsibilities include, but are not limited to:
Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability Configure devices, drivers, and network printers Install operating systems and business applications Complete troubleshooting tickets to upkeep helpdesk documentation Assist in the installation and configuration of desktop and laptop hardware and software Participate in IT projects, other duties and special projects as assigned Perform other tasks and duties as required and assigned
Experience and Skills
Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields 1+ years helpdesk experience Moderate PC skills Proficient at installation, build, upgrade, troubleshooting Knowledge of networking Knowledge of Windows 10 (installation and advanced troubleshooting) Strong verbal and written communication skills Ability to communicate effectively and with all levels of corporate personnel and management Resourceful and effective IT problem-solver Responsive and dedicated to providing excellent customer service Phone or call center experience a plus Ability to work from 3:00am-12:00pm Pacific Able to work in a constant state of alertness and safe manner
Helpdesk Technician (Remote) - Contract
Job Description
Wedbush Securities is one of the largest securities firms and investment banks in the nation. We provide innovative financial solutions through our Private Client Services, Capital Markets, and Clearing & Execution divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized service is the foundation of our consistent growth.
We are seeking a Remote Helpdesk Technician for a Contract role.
Responsibilities include, but are not limited to:
Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability Configure devices, drivers, and network printers Install operating systems and business applications Complete troubleshooting tickets to upkeep helpdesk documentation Assist in the installation and configuration of desktop and laptop hardware and software Participate in IT projects, other duties and special projects as assigned Perform other tasks and duties as required and assigned
Experience and Skills
Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields 1+ years helpdesk experience Moderate PC skills Proficient at installation, build, upgrade, troubleshooting Knowledge of networking Knowledge of Windows 10 (installation and advanced troubleshooting) Strong verbal and written communication skills Ability to communicate effectively and with all levels of corporate personnel and management Resourceful and effective IT problem-solver Responsive and dedicated to providing excellent customer service Phone or call center experience a plus Ability to work from 3:00am-12:00pm Pacific Able to work in a constant state of alertness and safe manner