Customer Support Executive Partly Remote
Brook Street
Surrey Surrey
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Do you have a strong passion for customer service? Do you like the idea of Hybrid Working? If so, this could be the next role for you.
Overall purpose of the role:
Providing support for customers via email, phone, and live chat.
Key Responsibilities
- Deliver outstanding customer service to all customers.
- Handling all customer interactions in a friendly and professional manner.
Resolving daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst aiming for a First Contact Resolution (FCR) - Processing all customer enquiries to agreed SLA's.
- Liaising with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
- Carry out various ad hoc Customer Support administration as required, including reporting.
Key Results
- Achieve and maintain department SLA's standards.
- Maintain required quality standards for phone calls, email and live chat.
- Achieve productivity and efficiency KPI targets.
Hours - Working hours are between 8am and 6pm Monday - Friday working 8.5 hours a day. You will also have the option to work partly remote if you wish to do so which will mean 3 days in the office and 2 days at home each week.
Please only apply for this position if you have customer service or call centre experience.
Customer Support Executive Partly Remote
Brook Street
Surrey Surrey
United Kingdom
Customer Service / Call Center
(No Timezone Provided)
Do you have a strong passion for customer service? Do you like the idea of Hybrid Working? If so, this could be the next role for you.
Overall purpose of the role:
Providing support for customers via email, phone, and live chat.
Key Responsibilities
- Deliver outstanding customer service to all customers.
- Handling all customer interactions in a friendly and professional manner.
Resolving daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst aiming for a First Contact Resolution (FCR) - Processing all customer enquiries to agreed SLA's.
- Liaising with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
- Carry out various ad hoc Customer Support administration as required, including reporting.
Key Results
- Achieve and maintain department SLA's standards.
- Maintain required quality standards for phone calls, email and live chat.
- Achieve productivity and efficiency KPI targets.
Hours - Working hours are between 8am and 6pm Monday - Friday working 8.5 hours a day. You will also have the option to work partly remote if you wish to do so which will mean 3 days in the office and 2 days at home each week.
Please only apply for this position if you have customer service or call centre experience.