Application Support Analyst - Telecommute

UnitedHealth Group

Atlanta Georgia

United States

Information Technology
(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

By delivering solutions across spectrums of health care Optum is focused on our aspiration of improving experiences and outcomes for everyone we serve while reducing the total cost of care. In support of this, OptumInsight's purpose is to connect the health care system with trusted services, analytics and platforms that make clinical and administrative processes valuable, easy and efficient for everyone

OptumInsight provides analytics, research, consulting, technology and managed services solutions to hospitals, physicians, health plans, government agencies, life science companies and other industry partners. In addition to our many commercial clients, OptumInsight capabilities and technologies are leveraged by OptumHealth, OptumRx and our sister company UnitedHealthcare.

The Back End Enabling Systems team is responsible for supporting customers with all back end Optum applications, certain Client applications and 3rd Party Vendor support. This team has absorbed IT functions, provisioning and file maintenance and general operation guidance needed to support these applications. This resource will assist Operations in driving operational improvements, product enhancements and cost control for new clients.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • Trouble-shooting Complex issues, ability to analyze data and to present analysis in a format that is relatable to interested parties
  • Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
  • Coordinate testing and post-production validation to ensure efficient services and optimal system development
  • Work collaboratively with internal and external customers to cultivate a strong working relationship. Coordinates activities with facility Patient Registration, HIM, Clinical and Case Management departments to ensure an efficient workflow and system interaction
  • Maintain users, specific profiles, and tables in eFR/MRT/CA applications. This includes coordinating all task that are required with other teams to ensure the changes are implemented and tested in these applications
  • Support of 3rd party Vendor Applications and working with both internal and external parties on identified issue
  • Analyzing workflow issues and providing optimal solutions to customers and maintaining the Global Operating principles
  • Maintain and troubleshooting for all internal tools developed to assist in the workflow for efficiencies which include the PFS databases
  • Maintains all tickets assigned through ticketing system to ensure SLA's are met. tickets
  • Support short and long term operational / strategic business activities through analysis
  • Support Cash posting applications and enroll new electronic payers.
  • Analyze, review, forecast, and trend complex data

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 3+ years of work experience in Revenue Cycle within a hospital or clinic setting with focus on Billing and Collections
  • 3+ years of experience with data analysis and problem solving
  • 3+ years with PC based software programs and automated database management systems (Excel, Access, PowerPoint)
  • 2+ years of experience with process improvement, workflow support, and evaluation of business processes

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Application Support Analyst, Revenue Cycle, Hospital, Clinic, Billing and Collections, Data Analysis, Process Improvement, Workflow Support, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH, Phoenix, AZ, Arizona

Application Support Analyst - Telecommute

UnitedHealth Group

Atlanta Georgia

United States

Information Technology

(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

By delivering solutions across spectrums of health care Optum is focused on our aspiration of improving experiences and outcomes for everyone we serve while reducing the total cost of care. In support of this, OptumInsight's purpose is to connect the health care system with trusted services, analytics and platforms that make clinical and administrative processes valuable, easy and efficient for everyone

OptumInsight provides analytics, research, consulting, technology and managed services solutions to hospitals, physicians, health plans, government agencies, life science companies and other industry partners. In addition to our many commercial clients, OptumInsight capabilities and technologies are leveraged by OptumHealth, OptumRx and our sister company UnitedHealthcare.

The Back End Enabling Systems team is responsible for supporting customers with all back end Optum applications, certain Client applications and 3rd Party Vendor support. This team has absorbed IT functions, provisioning and file maintenance and general operation guidance needed to support these applications. This resource will assist Operations in driving operational improvements, product enhancements and cost control for new clients.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

  • Trouble-shooting Complex issues, ability to analyze data and to present analysis in a format that is relatable to interested parties
  • Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
  • Coordinate testing and post-production validation to ensure efficient services and optimal system development
  • Work collaboratively with internal and external customers to cultivate a strong working relationship. Coordinates activities with facility Patient Registration, HIM, Clinical and Case Management departments to ensure an efficient workflow and system interaction
  • Maintain users, specific profiles, and tables in eFR/MRT/CA applications. This includes coordinating all task that are required with other teams to ensure the changes are implemented and tested in these applications
  • Support of 3rd party Vendor Applications and working with both internal and external parties on identified issue
  • Analyzing workflow issues and providing optimal solutions to customers and maintaining the Global Operating principles
  • Maintain and troubleshooting for all internal tools developed to assist in the workflow for efficiencies which include the PFS databases
  • Maintains all tickets assigned through ticketing system to ensure SLA's are met. tickets
  • Support short and long term operational / strategic business activities through analysis
  • Support Cash posting applications and enroll new electronic payers.
  • Analyze, review, forecast, and trend complex data

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 3+ years of work experience in Revenue Cycle within a hospital or clinic setting with focus on Billing and Collections
  • 3+ years of experience with data analysis and problem solving
  • 3+ years with PC based software programs and automated database management systems (Excel, Access, PowerPoint)
  • 2+ years of experience with process improvement, workflow support, and evaluation of business processes

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Application Support Analyst, Revenue Cycle, Hospital, Clinic, Billing and Collections, Data Analysis, Process Improvement, Workflow Support, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote, WAH, Phoenix, AZ, Arizona