It's fun to work in a company where people truly BELIEVE in what they're doing !
Job Summary
The Collections Resolution Associate is a self-motivated, reliable negotiation expert who cares for our customers as well as our company. The associate takes incoming calls and is responsible for securing payment on accounts. As a critical and essential part of the job, the Collections Resolution Associate must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts. The Associate is responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency while adhering to call quality and productivity measures.
Job Description
Essential Job Functions
Negotiation- Secure payment arrangements with customers and bring all of their delinquent accounts current by determining which payment method works best for the cardholder and clients. Provide resolution to higher stage delinquent accounts to include providing hardship and settlement options. This includes research and appropriate handling of all customer’s accounts with Alliance Data, which may have different divisions.
Documentation and Technology- Update and document account information and records, identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls asappropriate.
Customer Experience- Identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate. Answer customerservice-relatedquestions and de-escalate customers’ calls in response to collection calls or letters. Conducts research and provides resolution to higher stage delinquent accounts that include providing hardship and settlement options.
Performance Standards-Meet established goals to ensure success in helping customers resolve their delinquency including call quality, account documentation, andproductivity measures. Actively participants in coaching sessions with leader to improve/maintain performance standards. Open communication with leader.
Reports to : Supervisor
Working Conditions/ Physical Requirements : Work from home office;Travel to care center site as needed. Job requires sitting the majority of workday. Must be flexible with schedule to work 30-40 hours per week including days, evenings, and weekends.
Ability to work30-40 hours per week including days, evenings, and weekends.
Workspace Environment-A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Access to home/work space-You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
Equipment-Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone-The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
Location-Although this position is considered work at home, the candidate must reside within the state of Texas.
Direct Reports : None
Minimum Qualifications :
High school diploma or GEDor equivalent education
Training for this position runs 12/6/2021through 12/24/2021, candidates must be available to attend all training to be considered for this position.Preferred Qualifications :
Previous Collections and/or sales experience. Previous customer service experience
#INDCLASS
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].
Job Family:
Care Center Operations Job Type:
Alliance Data
San Antonio Texas
United States
Customer Service / Call Center
(No Timezone Provided)
It's fun to work in a company where people truly BELIEVE in what they're doing !
Job Summary
The Collections Resolution Associate is a self-motivated, reliable negotiation expert who cares for our customers as well as our company. The associate takes incoming calls and is responsible for securing payment on accounts. As a critical and essential part of the job, the Collections Resolution Associate must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on delinquent accounts. The Associate is responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current. They are required to meet established goals to ensure success in helping our customers resolve their delinquency while adhering to call quality and productivity measures.
Job Description
Essential Job Functions
Negotiation- Secure payment arrangements with customers and bring all of their delinquent accounts current by determining which payment method works best for the cardholder and clients. Provide resolution to higher stage delinquent accounts to include providing hardship and settlement options. This includes research and appropriate handling of all customer’s accounts with Alliance Data, which may have different divisions.
Documentation and Technology- Update and document account information and records, identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls asappropriate.
Customer Experience- Identify, resolve, and escalate any customer concerns in a timely manner, and respond to/redirect calls as appropriate. Answer customerservice-relatedquestions and de-escalate customers’ calls in response to collection calls or letters. Conducts research and provides resolution to higher stage delinquent accounts that include providing hardship and settlement options.
Performance Standards-Meet established goals to ensure success in helping customers resolve their delinquency including call quality, account documentation, andproductivity measures. Actively participants in coaching sessions with leader to improve/maintain performance standards. Open communication with leader.
Reports to : Supervisor
Working Conditions/ Physical Requirements : Work from home office;Travel to care center site as needed. Job requires sitting the majority of workday. Must be flexible with schedule to work 30-40 hours per week including days, evenings, and weekends.
Ability to work30-40 hours per week including days, evenings, and weekends.
Workspace Environment-A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
Access to home/work space-You will provide Alliance Data or its representative access to your workspace to conduct an audit of compliance and policy. A photograph of your workspace must be furnished prior to going home.
Equipment-Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
Internet/Phone-The associate is required to pay for and provide internet and phone service. Internet service must be DSL or Cable (no wireless or satellite ISPs allowed), with at least 10 Mbps download and 2 Mbps upload speed required. An analog or digital phone service (No VOIP, no call waiting, no voicemail etc.) is required. High speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
Location-Although this position is considered work at home, the candidate must reside within the state of Texas.
Direct Reports : None
Minimum Qualifications :
High school diploma or GEDor equivalent education
Training for this position runs 12/6/2021through 12/24/2021, candidates must be available to attend all training to be considered for this position.Preferred Qualifications :
Previous Collections and/or sales experience. Previous customer service experience
#INDCLASS
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].
Job Family:
Care Center Operations Job Type: