REMOTE Program Eligibility Specialist I

Remote Program EligibilityCall Center Associate. Starting pay $14.50hr Call center hours are 9:00am EST until 9:00pm EST / 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (3 weeks of training). Must have high speed Internetaccess. Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months customer service experience and or data entry is preferred. Job Description: Performs business support or technical work, using data organizing and coordination skills.Performs tasks based on established procedures.In some areas, requires vocational training, certifications, licensures, or equivalent experience.Entry-level position with limited requirements for licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.Identifies customer needs by referring to case notes and examining each as a specific case.Performs routine call center activities concerning business products and services.Uses standard scripts and established guidelines and under supervision, to meet SLAs.Communicates in a warm and empathetic manner.Gathers all necessary information to update the database.Escalates issues to senior levels, based on complaints or concerns.Explains company policies to customers.Performs other duties as assigned.Complies with all policies and standards. What you get: Full Time Employment Great Benefits Career Growth Great Work Environment