Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here .
Position Summary:
Provide advance troubleshooting of ADT products after installation. This includes Work directly with Customers and Field Branches correcting issues to prevent unnecessary truck rolls.
This ultimately allows our field organization to focus on servicing customers in person that require a live tech which improves the customer experience. Must possess strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within home or business. Strong communication skills and ability to empathize with customer, breaking down complex problems into understandable/common terms is also necessary. Finding scrub opportunities by utilizing ADS and also intricate knowledge of MMB job queue such that live jobs that are being created same day can be found and addressed as geographical pivots occur. Advanced technical knowledge and deep understanding of how various systems interact with each other and produce alarm issues and then also may provide sound/consistent resolutions. Deep understanding and utilization of various applications and tools such as Alarm.com, Alarmnet.com, 3PS, IT3, Pulse Admin, Informix, MasterMind, NICAD, Signal On Demand, and Geo Link systems is required to address alarm issues found onsite.
Major Responsibilities:
ADT Security Services
Belton Missouri
United States
Customer Service / Call Center
(No Timezone Provided)
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here .
Position Summary:
Provide advance troubleshooting of ADT products after installation. This includes Work directly with Customers and Field Branches correcting issues to prevent unnecessary truck rolls.
This ultimately allows our field organization to focus on servicing customers in person that require a live tech which improves the customer experience. Must possess strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within home or business. Strong communication skills and ability to empathize with customer, breaking down complex problems into understandable/common terms is also necessary. Finding scrub opportunities by utilizing ADS and also intricate knowledge of MMB job queue such that live jobs that are being created same day can be found and addressed as geographical pivots occur. Advanced technical knowledge and deep understanding of how various systems interact with each other and produce alarm issues and then also may provide sound/consistent resolutions. Deep understanding and utilization of various applications and tools such as Alarm.com, Alarmnet.com, 3PS, IT3, Pulse Admin, Informix, MasterMind, NICAD, Signal On Demand, and Geo Link systems is required to address alarm issues found onsite.
Major Responsibilities: