IT Security Manager (remote based)

We have a fantastic opportunity for a IT Security Manager to join our IT department. This role is both a compliance-based role, with a focus on information security, and a hands-on technical role supporting the IT team in achieving best practice.
Who are we?
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigious European Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.
Your key responsibilities will be:
* You will be responsible for managing the ISMS and its implementation across the organisation - including changes and enhancements to support best practice, changes in certification requirements, and changes in the law
* Providing 2nd/3rd Line Support to the first line team.
* Assisting the support and infrastructure teams in configuring IT systems to meet security requirements
* You will be responsible for reviewing changes from a perspective of information security and advising the CAB on any changes in risk profile
* You will undertake DPIAs of Ventrica data and the data of its customers
What do I need?
Essential
* Excellent interpersonal and organisational skills with the ability to establish and maintain strong working relationships.
* Must be able to communicate effectively during client presentations as well as one-on-one.
* Ability to convey complex technical solutions to a non-technical audience. Excellent English written and oral communications skills are a prerequisite.
* Proven track record in designing and architecting network infrastructure, server baselines, and organisational policies to support relevant accreditations such as ISO27001 and Cyber Essentials
* Ability to understand and communicate how one or more technical or organisational controls meet client requirements during infosec assessments
* Proven knowledge of firewall and router technologies.
* Solid understanding of TCP/IP and the OSI model.
* Hands-on experience with monitoring, network diagnostic and network analytics tools.
* Proven knowledge of Windows Server 2012 R2 up to and including 2019 and Windows 10.
* Proven knowledge of Internet and Network technologies.
* Understanding of development processes and concepts, e.g. Agile.
* Provision and management of Azure environments
Desirable
* Experience designing network infrastructure, policies, and procedures to support PCI compliance
* Experience with the Manage Engine suite of products
* Experience in an infrastructure role
* Experience in supporting business continuity and disaster recovery planning
* Experience with multi-territory data processing arrangements
Location:
This can be a remote position, however the successful candidate will be required to attend our offices for client meetings/audits