Remote Encompass Administrator

Insight Global

Fairfax Virginia

United States

Customer Service / Call Center
(No Timezone Provided)

Job Description

Insight Global is looking for a Remote Encompass Administrator to join their team. The administrator will be supporting end-users through various communication methods, and ensuring a high level of customer service. They are responsible for being more knowledgeable about advanced concepts within the settings of Encompass, and being able to successfully create custom input forms, custom print forms, fields, business rules, and some advanced coding within Encompass. The most common task this person will be in charge of is updating the Encompass system based on clients' needs, so having a strong background in integrations like TPO Connect, LO Connect, etc is required. This person must have at least 2 years' experience in the mortgage industry and a at least a year in an Encompass Admin role so they have an understanding of the various integrations and builds. Overall, the company needs someone who can jump in, multitask, and hit the ground running within the organization. The hours are flexible and the position is fully remote with great pay and benefits.

Minimum Requirements

1-3 years experience as an Encompass360 Administrator

At least 2 years' experience within mortgage industry

Background with Encompass integrations like: OB, TPO Connect, LO Connect, Smart Fees, etc. and various Encompass builds

Strong written and verbal communication

Experience supporting multiple end-users and having strong customer service

An Associate's degree or equivalent in related field

Proficiency in all aspects of Microsoft Office Suite- Outlook, Word, Excel and PowerPoint

Desired Skills

Connectwise (ticketing system) and Microsoft SharePoint experience a plus

Remote Encompass Administrator

Insight Global

Fairfax Virginia

United States

Customer Service / Call Center

(No Timezone Provided)

Job Description

Insight Global is looking for a Remote Encompass Administrator to join their team. The administrator will be supporting end-users through various communication methods, and ensuring a high level of customer service. They are responsible for being more knowledgeable about advanced concepts within the settings of Encompass, and being able to successfully create custom input forms, custom print forms, fields, business rules, and some advanced coding within Encompass. The most common task this person will be in charge of is updating the Encompass system based on clients' needs, so having a strong background in integrations like TPO Connect, LO Connect, etc is required. This person must have at least 2 years' experience in the mortgage industry and a at least a year in an Encompass Admin role so they have an understanding of the various integrations and builds. Overall, the company needs someone who can jump in, multitask, and hit the ground running within the organization. The hours are flexible and the position is fully remote with great pay and benefits.

Minimum Requirements

1-3 years experience as an Encompass360 Administrator

At least 2 years' experience within mortgage industry

Background with Encompass integrations like: OB, TPO Connect, LO Connect, Smart Fees, etc. and various Encompass builds

Strong written and verbal communication

Experience supporting multiple end-users and having strong customer service

An Associate's degree or equivalent in related field

Proficiency in all aspects of Microsoft Office Suite- Outlook, Word, Excel and PowerPoint

Desired Skills

Connectwise (ticketing system) and Microsoft SharePoint experience a plus