ServiceNow ITSM System Administrator - Telecommute

UnitedHealth Group

La Crosse Wisconsin

United States

Information Technology
(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide ServiceNow ITSM Administration and Functional/Development Support to ITSM users
  • Configure and customize ServiceNow ITSM application and related integrations
  • Driving Service Management processes in ServiceNow as well as supporting on-going enhancements to both processes and the tool
  • Collaborate with ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability
  • Provide leadership, direction and coaching to an agile team by encouraging them to adopt and mature good scrum processes
  • Support ServiceNow upgrades
  • Drive agile delivery processes
  • Drive Application Production releases
  • ServiceNow production support
  • Interact with ServiceNow vendor via HI portal
  • Provide technical guidance to less experienced staff
  • Creation of technical and functional documents for ongoing maintenance items and projects

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • BS/BA degree in Computer Science/Information Technology/Computer Engineering/Math/MIS - Equivalent combination of education, experience and/or applicable military experience will be considered
  • 5+ years of ITSM development and administration experience in an enterprise environment
  • Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge management
  • Solid understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
  • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
  • Solid Knowledge of the ITSM/ ITIL Framework
  • Solid Knowledge of ITIL principles and experience applying ITIL guidance to IT service
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Preferred Qualifications:

  • Experience with ServiceNow automated testing framework (ATF)
  • Scrum Master Certification
  • ServiceNow System Administrator Certification
  • Experience with ServiceNow automated discovery tool
  • Experience with Workflow and Approval configuration

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: ServiceNow ITSM System Administrator, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

ServiceNow ITSM System Administrator - Telecommute

UnitedHealth Group

La Crosse Wisconsin

United States

Information Technology

(No Timezone Provided)

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide ServiceNow ITSM Administration and Functional/Development Support to ITSM users
  • Configure and customize ServiceNow ITSM application and related integrations
  • Driving Service Management processes in ServiceNow as well as supporting on-going enhancements to both processes and the tool
  • Collaborate with ServiceNow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability
  • Provide leadership, direction and coaching to an agile team by encouraging them to adopt and mature good scrum processes
  • Support ServiceNow upgrades
  • Drive agile delivery processes
  • Drive Application Production releases
  • ServiceNow production support
  • Interact with ServiceNow vendor via HI portal
  • Provide technical guidance to less experienced staff
  • Creation of technical and functional documents for ongoing maintenance items and projects

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • BS/BA degree in Computer Science/Information Technology/Computer Engineering/Math/MIS - Equivalent combination of education, experience and/or applicable military experience will be considered
  • 5+ years of ITSM development and administration experience in an enterprise environment
  • Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge management
  • Solid understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
  • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Experience with working or developing in the following programming languages: HTML 5, CSS3, JavaScript, JavaScript API, Client and Server-side Scripting, ServiceNow API's, Web Services
  • Solid Knowledge of the ITSM/ ITIL Framework
  • Solid Knowledge of ITIL principles and experience applying ITIL guidance to IT service
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Preferred Qualifications:

  • Experience with ServiceNow automated testing framework (ATF)
  • Scrum Master Certification
  • ServiceNow System Administrator Certification
  • Experience with ServiceNow automated discovery tool
  • Experience with Workflow and Approval configuration

As a requirement of UnitedHealth Group's contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or NACLC). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: ServiceNow ITSM System Administrator, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote