REMOTE Program Eligibility Specialist I

Conduent

South Bend Indiana

United States

Human Resources
(No Timezone Provided)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Remote Program EligibilityCall Center Associate.Starting pay $14.50hrCall center hours are 9:00am EST until 9:00pm EST / 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (3 weeks of training). Must have high speed Internetaccess.Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months customer service experience and or data entry is preferred.Job Description:+ Performs business support or technical work, using data organizing and coordination skills.+ Performs tasks based on established procedures.+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.+ Entry-level position with limited requirements for licenses, training, and certifications.+ Applies experience and skills to complete assigned work.+ Works within established procedures and practices.+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.+ Identifies customer needs by referring to case notes and examining each as a specific case.+ Performs routine call center activities concerning business products and services.+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.+ Communicates in a warm and empathetic manner.+ Gathers all necessary information to update the database.+ Escalates issues to senior levels, based on complaints or concerns.+ Explains company policies to customers.+ Performs other duties as assigned.+ Complies with all policies and standards.What you get:Full Time EmploymentGreat BenefitsCareer GrowthGreat Work EnvironmentConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form () . You may also click here to access Conduent's ADAAA Accommodation Policy (\_adaaa\_accommodation\_pol.pdf) .

REMOTE Program Eligibility Specialist I

Conduent

South Bend Indiana

United States

Human Resources

(No Timezone Provided)

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Remote Program EligibilityCall Center Associate.Starting pay $14.50hrCall center hours are 9:00am EST until 9:00pm EST / 7 days a week. A typical work week will be 8 hours a day, 5 days a week, and will include either a Saturday or Sunday. Training is conducted Monday through Friday from 10:00 AM until 6:30 PM (3 weeks of training). Must have high speed Internetaccess.Requirements: Must be at least 18 years of age with at least a high school diploma or GED. At least 6 months customer service experience and or data entry is preferred.Job Description:+ Performs business support or technical work, using data organizing and coordination skills.+ Performs tasks based on established procedures.+ In some areas, requires vocational training, certifications, licensures, or equivalent experience.+ Entry-level position with limited requirements for licenses, training, and certifications.+ Applies experience and skills to complete assigned work.+ Works within established procedures and practices.+ Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.+ Identifies customer needs by referring to case notes and examining each as a specific case.+ Performs routine call center activities concerning business products and services.+ Uses standard scripts and established guidelines and under supervision, to meet SLAs.+ Communicates in a warm and empathetic manner.+ Gathers all necessary information to update the database.+ Escalates issues to senior levels, based on complaints or concerns.+ Explains company policies to customers.+ Performs other duties as assigned.+ Complies with all policies and standards.What you get:Full Time EmploymentGreat BenefitsCareer GrowthGreat Work EnvironmentConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form () . You may also click here to access Conduent's ADAAA Accommodation Policy (\_adaaa\_accommodation\_pol.pdf) .