Sales Engineer I (Remote - Charlotte, NC)

Our mission is to protect life.

We’re out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We’ll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It’s a big mission, but it’s one we’ll pursue relentlessly every single day.

Location: Charlotte, NC

Your Impact
Axon is the developer and manufacturer of conducted electrical weapons, body worn cameras, and digital evidence management solutions. By successfully applying technical solutions to age old problems in law enforcement, the Axon team has redefined public safety around the globe. We are a team of passionate and dedicated professionals who desire to disrupt our industry, to protect life, with our products.

Axon is seeking a high-energy, results driven pre-sales engineer. This individual will play an instrumental role in accelerating our sales initiatives. We need a self-starter who excels in a high-paced, evangelistic startup environment, focusing on law enforcement, and thrives on pitching technology to leadership as well as support staff and users.

Your Day to Day

Achieve mastery of all Axon technologies / products

Use exceptional written and oral communication skills to lead business and technical presentations effectively, demonstrations and conversations with Chiefs of law enforcement agencies, as well as channel partner leadership and technical stakeholders

Set and manage expectations with senior stake-holders and team members

Provide 1st-level technical support throughout the pre-sales cycle for opportunities

Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances

Develop relationships with key partners for growth within their customer base

Provide professional responses to customer RFPs / RFIs

Effectively position the technology against competitive offerings

Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc.

Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation

Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services

Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams

Develop Statements of Work (SOW) for Professional Services necessary for binding quote

Perform other duties and projects as assigned

Basic Qualifications

Willingness to travel 75-90%

Bachelor’s degree or master’s degree in engineering or computer science field

Must have intellectual curiosity, humility, accountability and positive approach

Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies.

Basic knowledge of computer hardware, operating systems, and storage devices.

Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.

Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort.

Strong presentation skills and presence, technical acumen, ability to simplify the complex, working cross-functionally.

Preferred Qualifications

1+ of Technical sales or sales engineering experience

1+ year of experience in a SaaS environment

2+ years of experience in networking and telecommunication. Complimentary sales roles in public safety or government (preferred)

3+ years of network engineering

Experience developing Statements of Work (SOW)

Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies.

Intermediate knowledge of virtualization and virtual machines

Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, CCIE, JNCIE-ENT, ComTIA Network+, WCNA, etc.

Virtualization-specific professional certifications, such as but not limited to: VCA-DCV, VCP-DCV, VCA-Cloud, VCP-Cloud

Compensation and Benefits

Competitive salary and 401K with employer match

Discretionary paid time off

Robust parental leave policy

An award-winning office/working environment

Ride along with real police officers in real life situations, see them use technology, get inspired

And more...

NOTE : The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may require legal eligibility to work in a firearms environment.