Technology Services Software Engineer - Remote
Atlas Copco
2021-10-06T00:36:42Z
Engineering
(No Timezone Provided)
The Role
Responsible for ToolFix ProductsAnswer phone calls, emails, web chats and SMS tickets within the allotted set timeframe for the product Each will “own” a set of TechCover productsOwnership means responsible for maintaining knowledge, changes in SLA, training of others in department and ensuring its successEnsure TechCover support is represented in the Help Center Responsible for the Control Center, its cleanliness and software/hardware is running properlySchedule demos with sales when given 3 day advanced noticeTrain stand in person in case of emergency or vacation Contribute to the Help Center on all TechCover products under your responsibility Respond to chat requests on
What We Expect From You?
Great communication skills, upbeat and supportive attitude a must Must be able to work in a team environment, but operate remotely, autonomous and responsible Great technical and troubleshooting skills Programming experience withC#Java.NetHTML5AJAX Good work skills with Word, Excel, PowerPointWeb IIS and database functionsSQL 2008 and upWindows Server 2008 and upOracle embedded Understanding and respect of standardized work using Work instructions (WI) and Standard Operating Procedures (SOP) as guidance for a Right First Time quality mantra Working knowledge of the importance of Key Performance Indicators and production reports as they directly reflect customer expectations Good understanding of Customer Satisfaction Phone and email Skills Experience with Zendesk is a plus What You Can Expect From Us?
Ample opportunities for professional development A culture known for respectful interaction, ethical behavior and integrity Access to global job opportunities, as part of the Atlas Copco Group New challenges and new things to learn every day Generous company benefits A fun, forward-thinking company culture View our Culture Video to learn more about our global and mission-filled culture.
Choose your career with us!
Based out of Auburn Hills, Michigan, Atlas Copco Tools & Assembly Systems (ACTA) is the global leader in providing fastening tools and assembly equipment to a world market. We have an unparalleled reputation in our industry and one that has consistently increased our customer base year after year because of superior problem solving skills, sales and service. We work directly with manufacturers, using state-of-the-art technology to bring product lines to the market. We are the leading supplier of industrial power tools and assembly systems to the manufacturing industry - from passenger and off-road vehicles to the electronics industry, and from large bolts to small fasteners.
Start a journey towards something greater
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Technology Services Software Engineer - Remote
The Role
Responsible for ToolFix ProductsAnswer phone calls, emails, web chats and SMS tickets within the allotted set timeframe for the product Each will “own” a set of TechCover productsOwnership means responsible for maintaining knowledge, changes in SLA, training of others in department and ensuring its successEnsure TechCover support is represented in the Help Center Responsible for the Control Center, its cleanliness and software/hardware is running properlySchedule demos with sales when given 3 day advanced noticeTrain stand in person in case of emergency or vacation Contribute to the Help Center on all TechCover products under your responsibility Respond to chat requests on
What We Expect From You?
Great communication skills, upbeat and supportive attitude a must Must be able to work in a team environment, but operate remotely, autonomous and responsible Great technical and troubleshooting skills Programming experience withC#Java.NetHTML5AJAX Good work skills with Word, Excel, PowerPointWeb IIS and database functionsSQL 2008 and upWindows Server 2008 and upOracle embedded Understanding and respect of standardized work using Work instructions (WI) and Standard Operating Procedures (SOP) as guidance for a Right First Time quality mantra Working knowledge of the importance of Key Performance Indicators and production reports as they directly reflect customer expectations Good understanding of Customer Satisfaction Phone and email Skills Experience with Zendesk is a plus What You Can Expect From Us?
Ample opportunities for professional development A culture known for respectful interaction, ethical behavior and integrity Access to global job opportunities, as part of the Atlas Copco Group New challenges and new things to learn every day Generous company benefits A fun, forward-thinking company culture View our Culture Video to learn more about our global and mission-filled culture.
Choose your career with us!
Based out of Auburn Hills, Michigan, Atlas Copco Tools & Assembly Systems (ACTA) is the global leader in providing fastening tools and assembly equipment to a world market. We have an unparalleled reputation in our industry and one that has consistently increased our customer base year after year because of superior problem solving skills, sales and service. We work directly with manufacturers, using state-of-the-art technology to bring product lines to the market. We are the leading supplier of industrial power tools and assembly systems to the manufacturing industry - from passenger and off-road vehicles to the electronics industry, and from large bolts to small fasteners.
Start a journey towards something greater
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.