REMOTE OPTION: Senior Claims Representative (Auto Liability)
American National
2021-10-27T19:33:37Z
Glenmont
New York
United States
Customer Service / Call Center
(No Timezone Provided)
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
What’s in it for you?
American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.
Why Apply?
Monday-Friday: Onsite , Hybrid , and Full-Time Remote Work Options You are inquisitive and enjoy investigation You thrive in a customer-oriented work environment You are intrinsically self-motivated, and goal driven You are an efficient and organized time manager You are a problem solver who utilizes all available resources Defined career progression Comprehensive benefits that include a generous paid time off package Fitness and educational support Company casual dress code
How you will make an impact
Responsible for the investigation, evaluation, negotiation, and settlement of auto liability claims that are of moderate level complexity ( Example: Vehicle damage(s), determining liability, and fast-track injury claims) Review notices of loss to determine proper coverage and deliver resolution Conduct detailed phone investigations to determine liability and/or damages, obtain recorded statements, review police reports, and provide thorough follow-up Determine suitable method of inspection, assign estimates, and proper vendors Negotiate loss settlements based upon the review of facts Establish and maintain proper reserves Promote professional relationships with insureds, claimants, agents, attorneys, and internal clients, regarding the ongoing status of claims files Draft professional written correspondence regarding various aspects of the claim Adhere to fair claims’ settlement practices Ensure and conclude claims in compliance with state/federal regulations and requirements, provisions of policy contracts, case law, and company standards Maintain continuing education (CE) courses for required state licensing
Minimum Qualifications
High school diploma or equivalent Claims handling experience and/or Relevant job experience considered (Insurance, Healthcare, Clerical/Office, Investigation, Legal/Paralegal, Law enforcement, Processing, Customer service/Call center) Currently hold an active ( Rhode Island ) adjuster license or obtain following date of hire (American National will incur fees associated / No out of pocket expenses) Preferred Qualifications:
Work experience as an American National Claims Representative Work experience in any of the following areas: Insurance, Healthcare, Clerical/Office, Investigation, Legal/Paralegal, Law enforcement, Processing, Customer service/Call center Four (4) year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications) Working knowledge of CCC1 or alike estimating programs Understanding of statutes, case laws, and policy contracts Effective and organized multi-tasker Comfortable managing difficult conversations with ease and confidence Excellent written and verbal communication skills Passion to provide the highest quality of customer service Detail oriented Ability to negotiate Ability to effectively manage time and provide thorough follow-up Ability to work independently Ability to navigate various computer programs simultaneously, utilizing noted applications (Microsoft Office and internal systems) “Salary for this position can range from $42,095 for candidates who are minimally qualified through $52,620 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.”
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our .
American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
REMOTE OPTION: Senior Claims Representative (Auto Liability)
Customer Service / Call Center
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
What’s in it for you?
American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.
Why Apply?
Monday-Friday: Onsite , Hybrid , and Full-Time Remote Work Options You are inquisitive and enjoy investigation You thrive in a customer-oriented work environment You are intrinsically self-motivated, and goal driven You are an efficient and organized time manager You are a problem solver who utilizes all available resources Defined career progression Comprehensive benefits that include a generous paid time off package Fitness and educational support Company casual dress code
How you will make an impact
Responsible for the investigation, evaluation, negotiation, and settlement of auto liability claims that are of moderate level complexity ( Example: Vehicle damage(s), determining liability, and fast-track injury claims) Review notices of loss to determine proper coverage and deliver resolution Conduct detailed phone investigations to determine liability and/or damages, obtain recorded statements, review police reports, and provide thorough follow-up Determine suitable method of inspection, assign estimates, and proper vendors Negotiate loss settlements based upon the review of facts Establish and maintain proper reserves Promote professional relationships with insureds, claimants, agents, attorneys, and internal clients, regarding the ongoing status of claims files Draft professional written correspondence regarding various aspects of the claim Adhere to fair claims’ settlement practices Ensure and conclude claims in compliance with state/federal regulations and requirements, provisions of policy contracts, case law, and company standards Maintain continuing education (CE) courses for required state licensing
Minimum Qualifications
High school diploma or equivalent Claims handling experience and/or Relevant job experience considered (Insurance, Healthcare, Clerical/Office, Investigation, Legal/Paralegal, Law enforcement, Processing, Customer service/Call center) Currently hold an active ( Rhode Island ) adjuster license or obtain following date of hire (American National will incur fees associated / No out of pocket expenses) Preferred Qualifications:
Work experience as an American National Claims Representative Work experience in any of the following areas: Insurance, Healthcare, Clerical/Office, Investigation, Legal/Paralegal, Law enforcement, Processing, Customer service/Call center Four (4) year completed degree in related field (Criminal Justice, Insurance and Risk Management, Business, Communications) Working knowledge of CCC1 or alike estimating programs Understanding of statutes, case laws, and policy contracts Effective and organized multi-tasker Comfortable managing difficult conversations with ease and confidence Excellent written and verbal communication skills Passion to provide the highest quality of customer service Detail oriented Ability to negotiate Ability to effectively manage time and provide thorough follow-up Ability to work independently Ability to navigate various computer programs simultaneously, utilizing noted applications (Microsoft Office and internal systems) “Salary for this position can range from $42,095 for candidates who are minimally qualified through $52,620 for more highly qualified candidates. Candidates outside of the range are encouraged to apply, and will be considered based on experience, skill and education.”
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our .
American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.