Account Experience Liaison, Remote

MWI Animal Health

Wisconsin

United States

Accounting
(No Timezone Provided)

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

The Account Experience Liaison operates as the strategic interface for business-solution discovery, service management, risk management and relationship management. This role serves as the relationship linkage between AmerisourceBergen and the customer and provides a highly-valued strategic consulting level support. They facilitate, and serve as a lead, for the planning and execution of initiatives to enable the customer to achieve their objectives through collaboration with AmerisourceBergen. They also communicate decisions, priorities and relevant project information to appropriate levels of AmerisourceBergen regarding service requests, projects and initiatives. Maintains customer satisfaction by providing problem-solving resources and extends an excellent customer experience to expand and retain existing business resulting in increased profitable revenues.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains a strategic relationship with appropriate level key stakeholders and AmerisourceBergen.
• Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external
• Generate field alerts to ensure sales and support teams are aware of applicable changes and pertinent updates.
• Represents the Customer strategies and priorities.
• Leads and champions change management activities (i.e., frequent communication to AmerisourceBergen and the customer about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives.
• Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
• May support and or participate in formal reporting of project status.
• Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
• Must be willing to travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required.
• Performs related duties as assigned

What your background should look like 

Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree; requires three plus years of directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong organizational skills; attention to detail
2. Ability to communicate effectively both orally and in writing
3. Strong customer service skills
4. Excellent follow-up skills
5. Strong interpersonal skills
6. Strong time management skills; ability to schedule customer appointments in advance
7. Good understanding of specific business segment
8. Good understanding of AmerisourceBergen Solutions support network, able to understand who can best resolve issues
9. Up-to-date knowledge of spreadsheet and presentation software and equipment
10. Ability and commitment to identify opportunities to develop productive Strategic Account Specialists
11. Ability to develop, forecast, and own responsibility for
12. Proven ability to engage, inspire and drive results through people leadership;
13. Expert understanding of hospital customers and AmerisourceBergen
14. Understands values and needs of customers and can assess changing market conditions
15. Strong interpersonal skills; ability to develop and maintain collaborative working and business relationships
16. Strong creativity and innovation skills; focused and disciplined

What AmerisourceBergen offers


We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Account Experience Liaison, Remote

MWI Animal Health

Wisconsin

United States

Accounting

(No Timezone Provided)

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

The Account Experience Liaison operates as the strategic interface for business-solution discovery, service management, risk management and relationship management. This role serves as the relationship linkage between AmerisourceBergen and the customer and provides a highly-valued strategic consulting level support. They facilitate, and serve as a lead, for the planning and execution of initiatives to enable the customer to achieve their objectives through collaboration with AmerisourceBergen. They also communicate decisions, priorities and relevant project information to appropriate levels of AmerisourceBergen regarding service requests, projects and initiatives. Maintains customer satisfaction by providing problem-solving resources and extends an excellent customer experience to expand and retain existing business resulting in increased profitable revenues.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Establishes and maintains a strategic relationship with appropriate level key stakeholders and AmerisourceBergen.
• Proactively identifies potential risk(s) associated with initiatives/objectives; implements strategies to mitigate identified risks; manages issue resolution process and reports on results both internal and external
• Generate field alerts to ensure sales and support teams are aware of applicable changes and pertinent updates.
• Represents the Customer strategies and priorities.
• Leads and champions change management activities (i.e., frequent communication to AmerisourceBergen and the customer about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives.
• Gathers customer feedback relative to the overall support experience and provides to the appropriate internal stakeholder for review and consideration.
• May support and or participate in formal reporting of project status.
• Ensures stakeholder’s expectations are set and identifies and resolves disconnects through negotiation or governance mechanisms.
• Must be willing to travel (including overnight travel) as required to effectively manage geographic territory; also, must travel to events such as conferences, national and regional sales meetings as required.
• Performs related duties as assigned

What your background should look like 

Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree; requires three plus years of directly related and progressively responsible experience.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

1. Strong organizational skills; attention to detail
2. Ability to communicate effectively both orally and in writing
3. Strong customer service skills
4. Excellent follow-up skills
5. Strong interpersonal skills
6. Strong time management skills; ability to schedule customer appointments in advance
7. Good understanding of specific business segment
8. Good understanding of AmerisourceBergen Solutions support network, able to understand who can best resolve issues
9. Up-to-date knowledge of spreadsheet and presentation software and equipment
10. Ability and commitment to identify opportunities to develop productive Strategic Account Specialists
11. Ability to develop, forecast, and own responsibility for
12. Proven ability to engage, inspire and drive results through people leadership;
13. Expert understanding of hospital customers and AmerisourceBergen
14. Understands values and needs of customers and can assess changing market conditions
15. Strong interpersonal skills; ability to develop and maintain collaborative working and business relationships
16. Strong creativity and innovation skills; focused and disciplined

What AmerisourceBergen offers


We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.