Senior Policy, Process, and Communication Professional – Remote Opportunity

Humana

Albuquerque New Mexico

United States

Customer Service / Call Center
(No Timezone Provided)

About this job

Description

The Senior Policy, Process & Communication Professional collaborates with the business portfolio team to align the IT portfolio and demand. The Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Policy, Process & Communication Professional organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for

Description

The Senior Policy, Process & Communication Professional collaborates with the business portfolio team to align the IT portfolio and demand. The Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Policy, Process & Communication Professional organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Technology Lifecycle Management (TLM) aligns with and delivers on our IT Strategy by driving agility and delivering greater business value through timely technology adoption with a focus on ability to stay current and assess status within the lifecycle of vendor supplied third party technology, including Cloud providers.

This role will support Technology Lifecycle Management by enhancing policy standards, process advancement, and procedure adherence. Communications, proposals, and proper messaging will be the foundation for ensuring the program is represented in a clear concise manner.

Key responsibilities include:

  • Serve as a Subject Matter Expert of TLM Processes and Communication strategies

  • Develop detailed stories to explain metrics and analysis as it pertains to TLM progress, performance, and resolution needs

  • Support development and delivery of consistent messaging for all TLM branded written communications and proposals

  • Support activities involving multiple IT areas to ensure alignment with TLM strategy, process, and procedures, with all levels of leaders and associates

  • Offer insightful suggestions as discovered to support growth of TLM program needs, including introduction of new ideas and process efficiencies when appropriate

  • Continuously advocate for clear understanding of TLM across IT enterprise

  • Maintain/Update policy, standards, processes and procedures to ensure lifecycle program remains accurately documented

  • Incorporate tool requirements and enhancements into the processes and procedures when impacted

  • Other duties as assigned

  • Required Qualifications

  • Bachelor's degree; or 5 or more years of relevant experience

  • Ability to design and document operational processes

  • Strong verbal and written communication skills

  • Intermediate experience in PowerPoint and developing presentations

  • Intermediate experience in data analytics and producing metrics, measurements and trend reports

  • Comprehensive knowledge of all Microsoft Office applications including Word, Excel, PowerPoint, and Visio

  • Ability to work in a team environment

  • Motivated self-starter

  • Ability to work well under pressure to meet deadlines

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Preferred Qualifications

  • Experience in the health insurance industry and/or in information technology

  • Intermediate experience with SharePoint Online

  • Experience in problem analysis and process

  • Scheduled Weekly Hours

    40

    Senior Policy, Process, and Communication Professional – Remote Opportunity

    Humana

    Albuquerque New Mexico

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    About this job

    Description

    The Senior Policy, Process & Communication Professional collaborates with the business portfolio team to align the IT portfolio and demand. The Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

    Responsibilities

    The Senior Policy, Process & Communication Professional organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for

    Description

    The Senior Policy, Process & Communication Professional collaborates with the business portfolio team to align the IT portfolio and demand. The Senior Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

    Responsibilities

    The Senior Policy, Process & Communication Professional organizes and prioritizes projects and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, changes schedules and ensures that the appropriate financial and organizational support is being allocated in support of those goals. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

    Technology Lifecycle Management (TLM) aligns with and delivers on our IT Strategy by driving agility and delivering greater business value through timely technology adoption with a focus on ability to stay current and assess status within the lifecycle of vendor supplied third party technology, including Cloud providers.

    This role will support Technology Lifecycle Management by enhancing policy standards, process advancement, and procedure adherence. Communications, proposals, and proper messaging will be the foundation for ensuring the program is represented in a clear concise manner.

    Key responsibilities include:

  • Serve as a Subject Matter Expert of TLM Processes and Communication strategies

  • Develop detailed stories to explain metrics and analysis as it pertains to TLM progress, performance, and resolution needs

  • Support development and delivery of consistent messaging for all TLM branded written communications and proposals

  • Support activities involving multiple IT areas to ensure alignment with TLM strategy, process, and procedures, with all levels of leaders and associates

  • Offer insightful suggestions as discovered to support growth of TLM program needs, including introduction of new ideas and process efficiencies when appropriate

  • Continuously advocate for clear understanding of TLM across IT enterprise

  • Maintain/Update policy, standards, processes and procedures to ensure lifecycle program remains accurately documented

  • Incorporate tool requirements and enhancements into the processes and procedures when impacted

  • Other duties as assigned

  • Required Qualifications

  • Bachelor's degree; or 5 or more years of relevant experience

  • Ability to design and document operational processes

  • Strong verbal and written communication skills

  • Intermediate experience in PowerPoint and developing presentations

  • Intermediate experience in data analytics and producing metrics, measurements and trend reports

  • Comprehensive knowledge of all Microsoft Office applications including Word, Excel, PowerPoint, and Visio

  • Ability to work in a team environment

  • Motivated self-starter

  • Ability to work well under pressure to meet deadlines

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Preferred Qualifications

  • Experience in the health insurance industry and/or in information technology

  • Intermediate experience with SharePoint Online

  • Experience in problem analysis and process

  • Scheduled Weekly Hours

    40