Remote Service Technician

Numotion

Albuquerque New Mexico

United States

Manufacturing
(No Timezone Provided)

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

SUMMARY OF RESPONSIBILITY:

The assesses, trouble shoots, and diagnoses problems with durable medical equipment according to manufacturer’s specifications via computer software and customer communication, and completes required paperwork properly. This position also participates in the training, development, and support of other remote service technicians in the nation. The Remote Service Technician also participates in major initiatives as directed to improve service and repair nationally.

Essential Functions:

  • Diagnose wheelchairs remotely using video conferencing application
  • Completes all paperwork accurately for each job completed. Submits supplier quotes and justification within required timelines
  • Trains/educates customers and caregivers in the proper use, care, and safety of equipment purchased or rented. Assists in minor fitting and adjustments of equipment remotely through computer software and video conferencing application.
  • Meets all set productivity and performance standards
  • Stays current on supplier technical training
  • Participates in training of new remote service technicians – leads by helping and advise new remote service technicians on customer calls, provides feedback and assistance on best resolutions, instructs on technical information, justification, and Numotion process
  • Provides internal technical support to Numotion technicians
  • Identifies and reports any recurring technical issues
  • Maintains office and equipment used for remote diagnosis
  • Accesses current information from manufacturers on repair and parts
  • Rehabilitates equipment as needed for diagnostic assistance with remote evaluations
  • Follows all safety procedures as required
  • Remote Service Technician

    Numotion

    Albuquerque New Mexico

    United States

    Manufacturing

    (No Timezone Provided)

    By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

    SUMMARY OF RESPONSIBILITY:

    The assesses, trouble shoots, and diagnoses problems with durable medical equipment according to manufacturer’s specifications via computer software and customer communication, and completes required paperwork properly. This position also participates in the training, development, and support of other remote service technicians in the nation. The Remote Service Technician also participates in major initiatives as directed to improve service and repair nationally.

    Essential Functions:

  • Diagnose wheelchairs remotely using video conferencing application
  • Completes all paperwork accurately for each job completed. Submits supplier quotes and justification within required timelines
  • Trains/educates customers and caregivers in the proper use, care, and safety of equipment purchased or rented. Assists in minor fitting and adjustments of equipment remotely through computer software and video conferencing application.
  • Meets all set productivity and performance standards
  • Stays current on supplier technical training
  • Participates in training of new remote service technicians – leads by helping and advise new remote service technicians on customer calls, provides feedback and assistance on best resolutions, instructs on technical information, justification, and Numotion process
  • Provides internal technical support to Numotion technicians
  • Identifies and reports any recurring technical issues
  • Maintains office and equipment used for remote diagnosis
  • Accesses current information from manufacturers on repair and parts
  • Rehabilitates equipment as needed for diagnostic assistance with remote evaluations
  • Follows all safety procedures as required