Remote Field Service Engineer - San Diego, CA
Alpha
2021-10-07T11:00:59Z
Riverside
California
United States
Engineering
(No Timezone Provided)
MacDermid Graphics Solutions is an innovative company with products that are used to print everything from paper cups to aluminum cans, from labels to boxes, and from envelopes to newspapers. Our Photopolymer Plates and Newspaper Plates provide exceptional solutions that deliver high quality graphic capabilities to all types of packaging and newspaper printing applications.
We are seeking a dynamic field service engineer with a track record of success to play a key role in supporting the growth of our company providing outstanding technical support to customers. You will work closely with manufacturing, R & D, and engineering to recognize and solve customer issues, and recommend product improvements.
Job Function:
Install new equipment at customer site and perform functional verification testing Train users on equipment operation and trouble shooting Interface between customers and manufacturing and development engineers to resolve customer complaints and field failures Track and provide reports on customer complaints and field failures Provide recommendations on service tracking/reporting software packages Manage trouble-shooting guidelines on several equipment lines Accessibility to a major airport within a one-hour drive (80% travel) Job Responsibilities:
Receive & document in-bound technical troubleshooting calls and follow-up in a timely manner. Recommend field service improvement programs for existing and new products. Assist in development of Fault-Tree and respond to customer requests. Deliver world-class field service and build customer satisfaction. Adhere to safety rules, manufacturing procedures, company policies and procedures. Strong electrical / mechanical aptitude on automated equipment. Ability to read and work from electrical schematics. Hands-on person with the ability to troubleshoot and resolve equipment issues quickly. Able to follow through on equipment installations, from pre-installation to final training. A good working knowledge of PLC’s and ladder logic. Ability to provide assistance to customers both in person and by phone dealing with technical and operational issues. Excellent written and oral communication skills. Travel to customer or manufacturing sites required, up to 75 -80 %. Person must be able to travel internationally with a passport. Accessibility to a major airport within a one-hour drive. Keep records of maintenance, repair, and required updates of equipment. Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments. Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge. Perform preventive maintenance or service such as cleaning, lubricating, and adjusting equipment Accountability Accountable for the completion of assigned tasks in a timely manner. Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner. Educational Background:
AS in engineering, equivalent technical field degree, or equivalent technical experience
Experience:
3- 5 years in technical field service, preferably complex printing devices or equivalent; electromechanical
Other Requirements:
Experience training customers on equipment set-up and operation Familiarity with complex instrumentation, flexographic equipment or equivalent Strong technical ability and troubleshooting experience Working knowledge of PLC’s and control devises Demonstrated strong problem-solving skills Attention to detail, strong interpersonal and documentation skills, and strong work ethic MacDermid Graphics Solutions / Element Solutions, Inc. is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation
Remote Field Service Engineer - San Diego, CA
MacDermid Graphics Solutions is an innovative company with products that are used to print everything from paper cups to aluminum cans, from labels to boxes, and from envelopes to newspapers. Our Photopolymer Plates and Newspaper Plates provide exceptional solutions that deliver high quality graphic capabilities to all types of packaging and newspaper printing applications.
We are seeking a dynamic field service engineer with a track record of success to play a key role in supporting the growth of our company providing outstanding technical support to customers. You will work closely with manufacturing, R & D, and engineering to recognize and solve customer issues, and recommend product improvements.
Job Function:
Install new equipment at customer site and perform functional verification testing Train users on equipment operation and trouble shooting Interface between customers and manufacturing and development engineers to resolve customer complaints and field failures Track and provide reports on customer complaints and field failures Provide recommendations on service tracking/reporting software packages Manage trouble-shooting guidelines on several equipment lines Accessibility to a major airport within a one-hour drive (80% travel) Job Responsibilities:
Receive & document in-bound technical troubleshooting calls and follow-up in a timely manner. Recommend field service improvement programs for existing and new products. Assist in development of Fault-Tree and respond to customer requests. Deliver world-class field service and build customer satisfaction. Adhere to safety rules, manufacturing procedures, company policies and procedures. Strong electrical / mechanical aptitude on automated equipment. Ability to read and work from electrical schematics. Hands-on person with the ability to troubleshoot and resolve equipment issues quickly. Able to follow through on equipment installations, from pre-installation to final training. A good working knowledge of PLC’s and ladder logic. Ability to provide assistance to customers both in person and by phone dealing with technical and operational issues. Excellent written and oral communication skills. Travel to customer or manufacturing sites required, up to 75 -80 %. Person must be able to travel internationally with a passport. Accessibility to a major airport within a one-hour drive. Keep records of maintenance, repair, and required updates of equipment. Inspect, test, and repair equipment following manufacturers' specifications, using test and analysis instruments. Study technical manuals and attend training sessions provided by equipment manufacturers to maintain current knowledge. Perform preventive maintenance or service such as cleaning, lubricating, and adjusting equipment Accountability Accountable for the completion of assigned tasks in a timely manner. Able to file customer trip reports, travel expenses and monthly summary reports in a timely manner. Educational Background:
AS in engineering, equivalent technical field degree, or equivalent technical experience
Experience:
3- 5 years in technical field service, preferably complex printing devices or equivalent; electromechanical
Other Requirements:
Experience training customers on equipment set-up and operation Familiarity with complex instrumentation, flexographic equipment or equivalent Strong technical ability and troubleshooting experience Working knowledge of PLC’s and control devises Demonstrated strong problem-solving skills Attention to detail, strong interpersonal and documentation skills, and strong work ethic MacDermid Graphics Solutions / Element Solutions, Inc. is an E-Verify Company and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job applicant procedures. Equal Opportunity Employer: Minority/Female/Veteran/Disabled/Gender Identity/Sexual Orientation