Customer Service Representative (Work from Home, Texas)

Job Description WORK FROM HOME SET YOUR OWN SCHEDULE WORK ONLY THE HOURS YOU WANT Full-time & Part-time (minimum 30 hours preferred) You must be a resident of Texas to be considered. Compensation: $12 an hour. This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate proficient knowledge in professional customer service and have excellent written and verbal communication skills. Customer Service Specialists will be participating in paid, virtual training from home. In this role, the customer service specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs. The primary role of the Inbound Customer Service Specialist is to support our account and to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. The primary responsibilities include: Serve as an extension of our client in helping to connect individuals with the transportation needed to fulfill their medical needs, Interact with customers and providers, answering questions related to the appointment in question. Interact with a wide demographic, providing an exemplary level of customer service. Top Performing Customer Specialists will demonstrate: Outstanding problem-solving skills application of soft skills Patience, empathy, an ability to manage stress, Ability to work under pressure as needed Knowledgeable, friendly and eloquent customer service at all times Requirements Must be at least 18 years of age Must reside in the state of Texas Must be able to pass a background check A quiet workspace, ergonomic chair and desk Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed Must be able to type a minimum of 25 WPM Self-motivated/Self-disciplined Strong Work Ethic Professional Demeanor Computer Skills Detail Oriented Strong communication skills both verbal and written Technology Requirements: All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met. Windows 10 Pro Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor 8 GB RAM or better Two or more monitors Ergonomic keyboard and mouse Webcam Headset- Must have noise cancelation and a mute button. Direct Ethernet connection Consistent 50/10 Mbps Internet connection Benefits Set your own schedule Only work the hours you want to sign up for Full and Part time work hours (min 30 hours) Paid training Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions. Benefits offered fist of month after completion of 60 consecutive workdays. PTO Accruals after required waiting period