HR Solutions Center Representative (Remote)
Nemours Children's Health
2023-03-12T03:58:59Z
Wilmington
Delaware
United States
Human Resources
(No Timezone Provided)
Job Description
The HR Solutions Center Representative will provide outstanding customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels. This is a Work from Home/Remote position. A Nemours computer will be issued to you. You must have reliable home internet.
Primary Responsibilities:
- Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while handling multiple contact channels and continually prioritizing among static and dynamic workflows.
- Demonstrate a strong passion for customer service with a desire to form relationships during each interaction and provide appropriate solutions.
- Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
- Use Harmony HR Helpdesk, a case management tool, to handle, advance and fulfill HR cases.
- Use a consultative and needs-based approach with Associates regarding a variety of HR topics (e.g., payroll, benefits, policies/procedures, and company programs).
- Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.
- Perform HR administrative processes and adhere to specific timelines.
- Meet or exceed departmental call metric objectives and service level standards.
Qualifications: - High school diploma or equivalent required
- 2 years of HR experience related to HR practices, policies, and procedures
- Broad HR knowledge that spans multiple areas including payroll, benefits, and other areas
- Minimum of 1-2 years of customer service experience in a call center environment highly preferred.
About UsAs one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.
Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org).
To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.
HR Solutions Center Representative (Remote)
Nemours Children's Health
Job Description
The HR Solutions Center Representative will provide outstanding customer service and demonstrate passion, understanding and problem-solving skills over the phone and through other channels. This is a Work from Home/Remote position. A Nemours computer will be issued to you. You must have reliable home internet.
Primary Responsibilities:
- Respond to incoming HR inquiries and requests in a timely, accurate and professional manner while handling multiple contact channels and continually prioritizing among static and dynamic workflows.
- Demonstrate a strong passion for customer service with a desire to form relationships during each interaction and provide appropriate solutions.
- Build quality, long-term relationships with internal clients, HR Contact Center team members and business partners that lead toward effective collaboration and seamless service.
- Use Harmony HR Helpdesk, a case management tool, to handle, advance and fulfill HR cases.
- Use a consultative and needs-based approach with Associates regarding a variety of HR topics (e.g., payroll, benefits, policies/procedures, and company programs).
- Effectively communicate HR policies and programs while listening and explaining sophisticated subjects.
- Perform HR administrative processes and adhere to specific timelines.
- Meet or exceed departmental call metric objectives and service level standards.
Qualifications: - High school diploma or equivalent required
- 2 years of HR experience related to HR practices, policies, and procedures
- Broad HR knowledge that spans multiple areas including payroll, benefits, and other areas
- Minimum of 1-2 years of customer service experience in a call center environment highly preferred.
About UsAs one of the nation's premier pediatric health care systems, we've made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It's a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.
Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.
Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review Nemours Anti-Racism Statement (nemours.org).
To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at www.nemours.org.