Remote MSP Default Product Consultant

Software Guidance & Assistance, Inc. (SGA, Inc.)

Jacksonville Florida

United States

Customer Service / Call Center
(No Timezone Provided)


Job Description
Software Guidance & Assistance, Inc., (SGA), is searching for an MSP Default Product Consultant for a Full-Time assignment with one of our premier Financial Services clients in Remote.

***FULL TIME ROLE SO MUST BE US CITIZEN OR GREENCARD HOLDER***
***POSITION WILL REMAIN FULLY REMOTE***
***PACKAGE INCLUDES SALARY, BENEFITS, BONUS, ETC***

TOP NEEDS:
***BLACK KNIGHTS "MSP" MORTGAGE SERVICING PLATFORM***
***RESPONSIBLE FOR ASSISTING NEW CLIENT CONVERSIONS, TRAINING, CONSULTING, ETC***
***EXPERIENCE MAPPING DATA PREFERRED***


Responsibilities :

  • Compiles and analyzes customer data, and reports in preparation for on-site engagements.
  • Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data on-site in client's operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
  • Prepares and delivers to clients a written report detailing information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.
  • Monitors the engagements' progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
  • Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
  • Supervises work assigned to the client.
  • Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing relationship.
  • Markets Professional Services, as well as represents other products and services to our client base.
  • Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients' products.
  • Assists other departments by providing professional and industry expertise as needed.
  • For implementation activity, prepares internal deliverable document for Client Support to be used as a handoff for support related issues.
  • Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
  • Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
  • Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
  • Assist clients with implementing configuration changes identified during user acceptance testing and in production.
  • Proactively reaches out to client to discuss upcoming product changes that may affect the client's operations.
  • May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
  • Consults directly with the client and must be able to travel on an as-needed basis once travel restrictions have been lifted. Based on historical information, travel is expected to be approximately 20% annually.
  • Performs other related duties as required.

  • Required Skills :
  • Bachelor's degree or the equivalent combination of education, training, or work experience.
  • Practical experience with applications and loan servicing functionality in one or more of the following areas also preferred: Bankruptcy Foreclosure Loss Mitigation Claims REO Credit Bureau
  • Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
  • Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
  • Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
  • Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
  • Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
  • Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
  • Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
  • Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
  • Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
  • Strong analytical skills used to determine client business needs and requirements
  • Preferred Skills :
  • Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred
  • Previous consulting experience preferred
  • Previous loan acquisition and implementation experience preferred

  • SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

    EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

    Remote MSP Default Product Consultant

    Software Guidance & Assistance, Inc. (SGA, Inc.)

    Jacksonville Florida

    United States

    Customer Service / Call Center

    (No Timezone Provided)


    Job Description
    Software Guidance & Assistance, Inc., (SGA), is searching for an MSP Default Product Consultant for a Full-Time assignment with one of our premier Financial Services clients in Remote.

    ***FULL TIME ROLE SO MUST BE US CITIZEN OR GREENCARD HOLDER***
    ***POSITION WILL REMAIN FULLY REMOTE***
    ***PACKAGE INCLUDES SALARY, BENEFITS, BONUS, ETC***

    TOP NEEDS:
    ***BLACK KNIGHTS "MSP" MORTGAGE SERVICING PLATFORM***
    ***RESPONSIBLE FOR ASSISTING NEW CLIENT CONVERSIONS, TRAINING, CONSULTING, ETC***
    ***EXPERIENCE MAPPING DATA PREFERRED***


    Responsibilities :

  • Compiles and analyzes customer data, and reports in preparation for on-site engagements.
  • Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data on-site in client's operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
  • Prepares and delivers to clients a written report detailing information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.
  • Monitors the engagements' progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
  • Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
  • Supervises work assigned to the client.
  • Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing relationship.
  • Markets Professional Services, as well as represents other products and services to our client base.
  • Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients' products.
  • Assists other departments by providing professional and industry expertise as needed.
  • For implementation activity, prepares internal deliverable document for Client Support to be used as a handoff for support related issues.
  • Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
  • Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
  • Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
  • Assist clients with implementing configuration changes identified during user acceptance testing and in production.
  • Proactively reaches out to client to discuss upcoming product changes that may affect the client's operations.
  • May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
  • Consults directly with the client and must be able to travel on an as-needed basis once travel restrictions have been lifted. Based on historical information, travel is expected to be approximately 20% annually.
  • Performs other related duties as required.

  • Required Skills :
  • Bachelor's degree or the equivalent combination of education, training, or work experience.
  • Practical experience with applications and loan servicing functionality in one or more of the following areas also preferred: Bankruptcy Foreclosure Loss Mitigation Claims REO Credit Bureau
  • Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
  • Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
  • Knowledgeable in the use of personal computers and able to use multiple PC software systems (MS Word, Excel, PowerPoint, Visio, etc. and project management software)
  • Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
  • Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
  • Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
  • Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
  • Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization
  • Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
  • Strong analytical skills used to determine client business needs and requirements
  • Preferred Skills :
  • Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred
  • Previous consulting experience preferred
  • Previous loan acquisition and implementation experience preferred

  • SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

    EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.