Customer Service Advisor - UK Remote

Confidential

Newcastle Upon Tyne Newcastle Upon Tyne

United Kingdom

Customer Service / Call Center
(No Timezone Provided)

Customer Service Adviser - UK Remote

About the job…

We are a global house of brands powered by optimism, innovation, and inclusivity. We believe true luxury is a freedom of expression that ignites confidence and authenticity.

What You'll Do

* Respond to all customers enquires within given timescales, efficiently and effectively.

* Develop and maintain a full knowledge of client products and

* recognise when a problem or query should be transferred to another department or a more senior member of staff.

* Deal with all correspondence as requested/required.

* Log all calls accurately and in line with procedure.

* Responsible for maintaining and updating all administration.

* Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools.

* Meet minimum monitoring criteria and meet and exceed daily/weekly targets.

* Work as part of a team.

* Constantly learn, expand and share your knowledge.

Skills You'll Need…

* Advanced English language skills

* Experience or aptitude for customer service.

* Knowledge of Mac/PC, Android and iOS operating systems

* Good organisational skills.

* Strong client facing communication skills

* Strong sense of ownership and drive to go the extra mile to solve an issue

* Ability to troubleshoot problems, research and find answers to client questions

* Ability to work under pressure

Desirable Skills

* Experience of or aptitude for Customer Service.

* Good organisational skills.

* Previous fashion background or retail experience.

* A minimum of 20 wpm on a keyboard.

* A working knowledge of MS Word / Excel

* Excellent communication skills and the ability to remain calm in all situations.

* Ability to work on own initiative and under pressure in order to achieve deadlines.

* ECDL qualification an advantage

Working Hours

* 40-hour contract

* Monday to Friday between 9am to 6pm

* Saturday 9am to 6pm. (Candidates must be flexible around shifts and this will be discussed in full with the hiring manager)

* Monday to Friday between 9am to 8pm during peak (November- January and May - July)

Customer Service Advisor - UK Remote

Confidential

Newcastle Upon Tyne Newcastle Upon Tyne

United Kingdom

Customer Service / Call Center

(No Timezone Provided)

Customer Service Adviser - UK Remote

About the job…

We are a global house of brands powered by optimism, innovation, and inclusivity. We believe true luxury is a freedom of expression that ignites confidence and authenticity.

What You'll Do

* Respond to all customers enquires within given timescales, efficiently and effectively.

* Develop and maintain a full knowledge of client products and

* recognise when a problem or query should be transferred to another department or a more senior member of staff.

* Deal with all correspondence as requested/required.

* Log all calls accurately and in line with procedure.

* Responsible for maintaining and updating all administration.

* Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools.

* Meet minimum monitoring criteria and meet and exceed daily/weekly targets.

* Work as part of a team.

* Constantly learn, expand and share your knowledge.

Skills You'll Need…

* Advanced English language skills

* Experience or aptitude for customer service.

* Knowledge of Mac/PC, Android and iOS operating systems

* Good organisational skills.

* Strong client facing communication skills

* Strong sense of ownership and drive to go the extra mile to solve an issue

* Ability to troubleshoot problems, research and find answers to client questions

* Ability to work under pressure

Desirable Skills

* Experience of or aptitude for Customer Service.

* Good organisational skills.

* Previous fashion background or retail experience.

* A minimum of 20 wpm on a keyboard.

* A working knowledge of MS Word / Excel

* Excellent communication skills and the ability to remain calm in all situations.

* Ability to work on own initiative and under pressure in order to achieve deadlines.

* ECDL qualification an advantage

Working Hours

* 40-hour contract

* Monday to Friday between 9am to 6pm

* Saturday 9am to 6pm. (Candidates must be flexible around shifts and this will be discussed in full with the hiring manager)

* Monday to Friday between 9am to 8pm during peak (November- January and May - July)