Senior Sales Operations Manager International (m/f/d) - remote

Grow with us. Start your career at IU.

Since its foundation in 1998, the IU International University of Applied Sciences has developed into the largest private university of applied sciences for online and dual study programmes in Europe. We offer more than 80 career-oriented Bachelor & Master programmes in various disciplines. These English and German language programmes are all accredited and state-recognised. As a pioneer in digital education, we continuously improve the learning experience of our students with the help of innovative technologies and consistently focus on their satisfaction. Through our employees' entrepreneurial mindset we continue to achieve our ambitious goals and high growth rate of more than 50%.

Become part of our IU international team with immediate effect / by arrangement in full-time at one of our locations in Munich, Berlin, Hamburg or remote (Germany-wide) as Senior Sales Operations Manager International (m/f/d).

Your tasks

As a Sales Operations Manager you are responsible for the continuous improvements of our sales processes for the mature markets (Europe and North America)

You identify measures for optimizing processes in our sales channels phone, live chat, whatsapp and email by analysing key KPIs and through exchange with major stakeholders

You create reports and analysis to support sales steering and identify optimisation levers

You assess the business impact of high effort measures through business cases, prioritise measures and steer implementation in our CRM systems independently

You design tests to assess the impact of measures to support prioritization for implementation

You define key requirements for our CRM systems, create documentation in tickets and are the counterpart for IT during implementation

You work closely with the sales team lead to ensure that the sales team is enabled to implement optimisation levers

Dein Profil

You have successfully completed studies in Business, Economics, IT or a comparable field

You have at least 3 years relevant working experience in Operations and Process Optimisation, ideally in a sales context or similar position

You have an analytical mind, enjoy working with numbers and are experienced with data analysis and process optimisation

You ideally are familiar with PowerBI and have experience independently building dashboards

You ideally are familiar with Salesforce and Contact Center Software

Your written and spoken English is business fluent.

You have a hands-on mentality to independently identify and overcome challenges.

You enjoy working across units and to think customer-centric.

You enjoy working in fast-pace environments and have an entrepreneurial mindset.

A high degree of reliability and diligence are important to you.

What we offer

A versatile and responsible task in a collegial atmosphere at the pioneer of digital education

A great international working environment

Attractive career prospects in a rapidly expanding entrepreneurial environment

Internal further education offers and development perspectives with great creative freedom for your ideas and your commitment (e.g. online German classes)

Possibility of a national and international job change within the group of companies

Performance-related salary increases, employee discounts and cooperation

Flexible working time

Contact:

If you match this profile and are searching for a new challenge, we look forward to receiving your Online application.

For further information please visit or our career website.