At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description U.S. Bank is seeking an effective IT Production Support Specialist with operations support and relationship management experience to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Maintains support documentation and standard operating procedures, project participation, and operational readiness. Serves as a resource to aid Network Operations Center analysts and their management with issue escalation and resolution. Proactively identifies and communicates to operations regarding projects that could potentially impact the mainframe, network, and distributed systems environments. Represents Network Operations Center analysts and management interests at meetings for implementation, release walk-through, production readiness, and change review. Increases awareness and promotes organizational brand and services. Organizes and translates information into clear written support documentation. Gathers, publishes, and manages standards and procedures. Provides infrastructure support and administration of tools for our customers and management for system support information, documentation, and turnover recording. Strives for process improvements which improve the accuracy, level of service, timeliness, and workload of operators. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship. We are looking for an IT Production Support Specialist 2, whom has extensive experience in mainframe technologies with emphasis on Content Manager OnDemand IBM product, Advanced Function Printing (AFP), and CA-View Brodcom products. This position will be responsible for administration duties including but not limited to performing maintenance and support to Mainframe Infrastructure and Development Teams. This position will also be responsible for coordinating with developers, vendors, and user to fulfill requests, team responsibilities, review and make recommendation improvements and or automation opportunities, and training to associated team members. He/she will implement DevOps and Agile methodology regarding team functionality and projects. Additional responsibilities include:Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $30.43 - $40.58 - $44.63U.S. Bank
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United States
Information Technology
(No Timezone Provided)
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description U.S. Bank is seeking an effective IT Production Support Specialist with operations support and relationship management experience to contribute toward the success of our technology initiatives. Performs liaison role between operations, technical/development teams, and business line resources. Maintains support documentation and standard operating procedures, project participation, and operational readiness. Serves as a resource to aid Network Operations Center analysts and their management with issue escalation and resolution. Proactively identifies and communicates to operations regarding projects that could potentially impact the mainframe, network, and distributed systems environments. Represents Network Operations Center analysts and management interests at meetings for implementation, release walk-through, production readiness, and change review. Increases awareness and promotes organizational brand and services. Organizes and translates information into clear written support documentation. Gathers, publishes, and manages standards and procedures. Provides infrastructure support and administration of tools for our customers and management for system support information, documentation, and turnover recording. Strives for process improvements which improve the accuracy, level of service, timeliness, and workload of operators. Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship. We are looking for an IT Production Support Specialist 2, whom has extensive experience in mainframe technologies with emphasis on Content Manager OnDemand IBM product, Advanced Function Printing (AFP), and CA-View Brodcom products. This position will be responsible for administration duties including but not limited to performing maintenance and support to Mainframe Infrastructure and Development Teams. This position will also be responsible for coordinating with developers, vendors, and user to fulfill requests, team responsibilities, review and make recommendation improvements and or automation opportunities, and training to associated team members. He/she will implement DevOps and Agile methodology regarding team functionality and projects. Additional responsibilities include:Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.
EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $30.43 - $40.58 - $44.63