Remote Epic Willow Support Analyst

CTG

Anaheim California

United States

Customer Service / Call Center
(No Timezone Provided)

Responsibilities:

  • Users and Security (SER, ECL, EMP) Updates

  • Issue resolution - must document fully in ticketing system

  • Interface error log

  • Billing error workqueues

  • Documented Willow processes (e.g. ERX build checklist, NDC build, dispensing workflows by pharmacy, Orderset restricted meds)

  • Data Courier Moves to TST and SUP

  • Data Courier Moves to PRD

  • Peer Review / Build Testing Prior to Data Courier Move(s)

  • HCPCS / JCODE updates

  • Charging

  • LPF lists (not owned by ASAP, Ambulatory, Optime, Anesthesia)

  • ED Boarder Workflow

  • Care Areas (dispensing KB)

  • RFC Process

  • Reporting Workbench Report (HRX) Creation

  • Reporting Workbench Report (HRX) Maintenance

  • The build is similar to other implementations. There is a mix of charge on dispense and charge on administration which has been a challenge when resolving charging errors. Where possible, the hospitals carry the same products when the medication is a part of an order set. There is a formal process that must be followed if any hospital wants to change build that affects the other hospitals

  • Please apply online or for immediate consideration, please send your resume to [email protected]

    CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

    Additional Information

  • Job Function: Healthcare & Hospital Implementations

  • Education Level: None

  • Work Remote: Yes

  • Travel: No

  • Remote Epic Willow Support Analyst

    CTG

    Anaheim California

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Responsibilities:

  • Users and Security (SER, ECL, EMP) Updates

  • Issue resolution - must document fully in ticketing system

  • Interface error log

  • Billing error workqueues

  • Documented Willow processes (e.g. ERX build checklist, NDC build, dispensing workflows by pharmacy, Orderset restricted meds)

  • Data Courier Moves to TST and SUP

  • Data Courier Moves to PRD

  • Peer Review / Build Testing Prior to Data Courier Move(s)

  • HCPCS / JCODE updates

  • Charging

  • LPF lists (not owned by ASAP, Ambulatory, Optime, Anesthesia)

  • ED Boarder Workflow

  • Care Areas (dispensing KB)

  • RFC Process

  • Reporting Workbench Report (HRX) Creation

  • Reporting Workbench Report (HRX) Maintenance

  • The build is similar to other implementations. There is a mix of charge on dispense and charge on administration which has been a challenge when resolving charging errors. Where possible, the hospitals carry the same products when the medication is a part of an order set. There is a formal process that must be followed if any hospital wants to change build that affects the other hospitals

  • Please apply online or for immediate consideration, please send your resume to [email protected]

    CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

    Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

    CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

    CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

    Additional Information

  • Job Function: Healthcare & Hospital Implementations

  • Education Level: None

  • Work Remote: Yes

  • Travel: No