FT Customer Support Specialist - Work From Home

SimpleTexting

Shelbyville Kentucky

United States

Customer Service / Call Center
(No Timezone Provided)

[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Help customers troubleshoot tricky (and not-so-tricky) problems all day, every day; Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues; Clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved; Participate in writing excellent help documentation--both for internal use and for customers; Log tickets with the development team and escalate appropriately based on the impact of the issue...Hiring Fast >>
Associated topics: deskside, help, network, pc, support, technical, technical support specialist, technician, technician iii, technology

FT Customer Support Specialist - Work From Home

SimpleTexting

Shelbyville Kentucky

United States

Customer Service / Call Center

(No Timezone Provided)

[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Specialist you'll: Help customers troubleshoot tricky (and not-so-tricky) problems all day, every day; Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues; Clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved; Participate in writing excellent help documentation--both for internal use and for customers; Log tickets with the development team and escalate appropriately based on the impact of the issue...Hiring Fast >>
Associated topics: deskside, help, network, pc, support, technical, technical support specialist, technician, technician iii, technology