Call Center (Staffing Coordinator) - Remote

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our Healthcare Professionals and to our client facilities.

ESSENTIAL FUNCTIONS

·Provide first level support to both nurse and facility customers within a call center environment

·Operate efficiently and effectively with a sense of urgency to carry out tasks; on an individual and in a team setting

·Partner with clients to determine staffing requirements

·Offer assignments at client facilities to qualified field staff

·Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools

·Manage open orders and fill open shifts with qualified field staff

·Communicate all updates in a timely manner to both nurse and facility customers

·Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary

·Develop and foster excellent relationships between clients and field personnel

Perform all other duties as assigned by management

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS

·1-2 years’ related experience, preferably in the staffing industry
Strong customer service skills

·Computer proficient - must score a 90% or higher on assessment test
Database and/or automated program experience a plus

·Previous healthcare and/or call center experience preferred

Education:

·High school diploma or equivalent required

CRITICAL COMPETENCIES FOR SUCCESS

·Outstanding communication, customer service, and people skills

·Must have strong computer and analytical skills

·Ability to quickly solve problems and multitask in a fast-paced environment

·Ability to work well within a team; must be able to work effectively with managers and employees

·Must be self-motivated to achieve results

·A proven track record providing clerical services

·Ability to respond clearly to client/staff inquiries while maintaining the highest degree of confidentiality and professionalism

·Ability to work with multi-line phones and utilizing multiple programs and screens

·Ability to prioritize and plan work activities, use time efficiently and work well under pressure

·Ability to type 35 wpm or greater consistently

·Must be comfortable spending a large portion of the day making outbound phone calls

·Must be a self-starter and be able to meet the goals and metrics and assigned

·Must be able to clearly exchange and document accurate information.

WORK CONDITIONS

●100% Remote Status

●Must be able to successfully dedicate full attention to job duties during work hours

●Must have an office like environment to work in with minimal noise and disruption

●Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router

●Must meet all standards and requirements of the Company’s Telecommuting Policy

●Employee must possess comfort in learning, training and engaging with others virtually through Microsoft Teams and Zoom both via telecom and video.

●Must be able to remain in a stationary position 80% of the work schedule

●Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm and professional demeanor during stressful situations

●This is a high call volume position requiring excellent communication skills; must be comfortable spending the majority of your time on the phone communicating with healthcare professionals and client facilities regarding needs and assignments.

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance