This position is responsible for providing high quality client focused service by utilizing extensive knowledge of State/Federal program requirements to help identify financial assistance programs for the uninsured or underinsured patients.
What duties will you be responsible for in this job?
Provides superior customer service through inbound and outbound calls.
Works directly with the patient or their representative to inquire about the patient’s potential eligibility for financial assistance.
Screens patients to evaluate eligibility for State/Federal programs, schedules appointments for patients to meet with HCR at the hospitals and/or completes online applications as applicable.
Documents and updates internal database based on daily contact with patients and application evidence requirements.
Answers incoming calls from patients and external customers.
Assists callers in resolving account issues by Identifying and taking appropriate actions and communicating with proper stakeholders.
Collaborates with other team members in a professional and courteous manner.
What are the requirements needed for this position?
High School Diploma or equivalent.
Bachelor’s degree preferred but not required.
Bilingual in English and Spanish.
Experience working within financial counseling in a Hospital or Physician's office, including demonstrated success obtaining patient demographic and financial information.
At least one year of experience in a role that requires patient interaction, either in person or over the phone.
At least one year of experience in healthcare customer service.
At least one year of experience working in a role with a high volume of either inbound or outbound calls.
Experience dealing with multiple databases to document patient interactions and retrieve related information that is important to understand the detail necessary to achieve the desired outcome.
Experience working with internal and/or external stakeholders to gather or share information, or to collaborate to achieve the desired outcome.
What other skills/experience would be helpful to have?
Ability to work well in an independent setting with minimal supervision.
Ability to work collaboratively within a team.
Ability to communicate effectively with patients or their respective representatives.
Strong customer service skills.
Strong individual accountability and ownership.
Strong verbal and written communication skills.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
What are the working conditions and physical requirements of this job?
Work Environment: Work-from-home, quiet work space needed, high speed internet required (no satellite internet).
Position Type and Hours: Fulltime/40 hours weekly. Monday through Friday, 10am to 7pm EST.
Physical Demands: Sitting, standing, talking, hearing and typing.
*Bonus will paid in two portions: half upon first pay check and half after 6 months of employment.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Mandate
As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.
As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.
Change Healthcare
Vermont Wisconsin
United States
Customer Service / Call Center
(No Timezone Provided)
This position is responsible for providing high quality client focused service by utilizing extensive knowledge of State/Federal program requirements to help identify financial assistance programs for the uninsured or underinsured patients.
What duties will you be responsible for in this job?
Provides superior customer service through inbound and outbound calls.
Works directly with the patient or their representative to inquire about the patient’s potential eligibility for financial assistance.
Screens patients to evaluate eligibility for State/Federal programs, schedules appointments for patients to meet with HCR at the hospitals and/or completes online applications as applicable.
Documents and updates internal database based on daily contact with patients and application evidence requirements.
Answers incoming calls from patients and external customers.
Assists callers in resolving account issues by Identifying and taking appropriate actions and communicating with proper stakeholders.
Collaborates with other team members in a professional and courteous manner.
What are the requirements needed for this position?
High School Diploma or equivalent.
Bachelor’s degree preferred but not required.
Bilingual in English and Spanish.
Experience working within financial counseling in a Hospital or Physician's office, including demonstrated success obtaining patient demographic and financial information.
At least one year of experience in a role that requires patient interaction, either in person or over the phone.
At least one year of experience in healthcare customer service.
At least one year of experience working in a role with a high volume of either inbound or outbound calls.
Experience dealing with multiple databases to document patient interactions and retrieve related information that is important to understand the detail necessary to achieve the desired outcome.
Experience working with internal and/or external stakeholders to gather or share information, or to collaborate to achieve the desired outcome.
What other skills/experience would be helpful to have?
Ability to work well in an independent setting with minimal supervision.
Ability to work collaboratively within a team.
Ability to communicate effectively with patients or their respective representatives.
Strong customer service skills.
Strong individual accountability and ownership.
Strong verbal and written communication skills.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
What are the working conditions and physical requirements of this job?
Work Environment: Work-from-home, quiet work space needed, high speed internet required (no satellite internet).
Position Type and Hours: Fulltime/40 hours weekly. Monday through Friday, 10am to 7pm EST.
Physical Demands: Sitting, standing, talking, hearing and typing.
*Bonus will paid in two portions: half upon first pay check and half after 6 months of employment.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Mandate
As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.
As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.