Remote - Title Procurement Processor

Copart

Albuquerque New Mexico

United States

Customer Service / Call Center
(No Timezone Provided)

Job Description


The Title Procurement Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

  • Opening/scanning mail received
  • Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable
  • Total Loss Packets (create and send all documents required per state guidelines)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
  • Follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Will send out revised packets to the owners/insureds as needed
  • Will be held to the internal cycle times and other auditable criteria
  • Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
  • Other tasks as assigned by management

  • Requirements


  • 2 plus years of office customer service experience
  • Education: HS degree
  • Proficient in basic office equipment and with Microsoft products
  • Ability to identify/analyze vehicle title documents within company and State guidelines
  • Ability to work closely with State DMV's and Lien Holder entities
  • Problem solver
  • Ability to multi-task
  • Basic 10 key proficiency
  • Ability to work in a fast-paced environment
  • Excellent communication skills -- written and verbal
  • Excellent customer service skills and attitude
  • Basic math skills
  • Ability to delegate/prioritize work flow
  • Ability to work independently or in a team environment
  • Ability to read/write in English fluently and effectively
  • Valid driver's license
  • Occasional overtime as needed
  • For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.

    Remote - Title Procurement Processor

    Copart

    Albuquerque New Mexico

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Job Description


    The Title Procurement Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

  • Opening/scanning mail received
  • Call queue (ability to answer basic TP questions, give claim updates and direct caller to correct party/team if applicable
  • Total Loss Packets (create and send all documents required per state guidelines)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
  • Follow-up calls to Lien Holders (for documents listed above in the initial call)
  • Will send out revised packets to the owners/insureds as needed
  • Will be held to the internal cycle times and other auditable criteria
  • Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
  • Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
  • Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines and contractual obligation.
  • Other tasks as assigned by management

  • Requirements


  • 2 plus years of office customer service experience
  • Education: HS degree
  • Proficient in basic office equipment and with Microsoft products
  • Ability to identify/analyze vehicle title documents within company and State guidelines
  • Ability to work closely with State DMV's and Lien Holder entities
  • Problem solver
  • Ability to multi-task
  • Basic 10 key proficiency
  • Ability to work in a fast-paced environment
  • Excellent communication skills -- written and verbal
  • Excellent customer service skills and attitude
  • Basic math skills
  • Ability to delegate/prioritize work flow
  • Ability to work independently or in a team environment
  • Ability to read/write in English fluently and effectively
  • Valid driver's license
  • Occasional overtime as needed
  • For nearly four decades, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family--it's like coming home.