Customer Service / Call Center
(No Timezone Provided)
This is a remote position.
MAKE YOUR WORK-FROM-HOME DREAM COME TRUE!
This opportunity is available to anyone who can operate a computer and has a high speed internet connection. There are thousands just like you are using this platform to provide for their families on full and part-time basis. We truly believe it is important to be able to have a true work life balance and earn income and still make time for family, school, and fun!
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On a day-to-day basis, Roadside Assistance agent can expect to participate in the following activities:
24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
- a vehicle that won’t start
- flat tire(s)
- keys locked inside a car
- vehicle out of gas
- vehicle in an accident
- Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
- Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
- Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
- Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
- Probe to identify the need of the customer based on vehicle inoperable situation
- Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
- Provide status updates to customers calling after the initial request for assistance was processed
Our opportunities are open to customer service agents across the United States with the exception of agent in CA, CT, MD, MA, NY, OR, and WI. We contract only highly skilled applicants who are able to work independently and are able to provide top notch customer service solutions long-term and on-demand.
Must be 18 years of age Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted 20 GB or more of available space 60 GB or more of total space Windows 10 Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) USB headset with microphone (required for Certification) Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection