Work from Home- Customer Service Representative - Tucson

iQor

North Carolina

United States

Customer Service / Call Center
(No Timezone Provided)

Work from Home- Customer Service Representative - Tucson

  • LocationFully Remote
  • Job typeFull time

    • We are seeking Work from Home, BYOD (Bring Your Own Device) positions. Requirements outlined below. Our client works with about 450 different utility partners and they send mailers to customers to sign up whether they be a new customer or existing customer. Our agents receive calls to assist customers with selling customers new service or upgrading a service. These calls may be from a call who received a mailer and wants to sign up, someone who has heard from a friend and wants to sign up, or someone calling in with an issue unrelated to sales. Our agents also receive billing calls and are expected to take care of the billing issue and then turn it into a sale and/or upgrade.

    A world of opportunity is waiting...

    Candidates must reside in either of these states – AL, AR, AZ, DE, FL, GA, ID, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV

    Benefits & Perks

  • $12.50 – $14.00 per hour based on experience
  • Medical, Dental, Vision (Eligible after 30 days)
  • Paid Time Off (Earn immediately and use after 90 days)
  • Tuition Reimbursement
  • Referral Incentive Program
  • Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
  • Quarterly Reviews & Raises (Performance based)
  • Performance Bonuses

    • Responsibilities

  • Receive inbound calls to assist with the sales of a home warranty.
  • Politely and defiantly answer any questions for the caller while offering upgrades or add-ons to the existing service.
  • Accurately document customer account in client systems
  • Follow all required scripts, policies, and procedures
  • Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

    • Requirements

  • Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail)
  • HS Diploma or GED/equivalent
  • Flexibility in working schedule (shifts vary by client and require at least one weekend day)
  • Self-motivated and able to adapt and comprehend changes in business processes and procedures
  • Criminal record check required. No drug test needed.

    • Work from Home Requirements

  • Environment: Quiet, secure, and distraction free for the duration of working hours.
  • Landline Phone: Not required
  • Internet: Wireless and Wifi not permitted.
  • Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
  • Connection: Direct connection from modem to PC required
  • Computer Specs: Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)OS: Windows 10CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or betterRAM: 4 GB +Hard Drive: 20 GB or more of available spacePorts on PC: Minimum of 1 USB and Ethernet Port

    • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

    About iQor US

    iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

    Work from Home- Customer Service Representative - Tucson

    iQor

    North Carolina

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Work from Home- Customer Service Representative - Tucson

  • LocationFully Remote
  • Job typeFull time

    • We are seeking Work from Home, BYOD (Bring Your Own Device) positions. Requirements outlined below. Our client works with about 450 different utility partners and they send mailers to customers to sign up whether they be a new customer or existing customer. Our agents receive calls to assist customers with selling customers new service or upgrading a service. These calls may be from a call who received a mailer and wants to sign up, someone who has heard from a friend and wants to sign up, or someone calling in with an issue unrelated to sales. Our agents also receive billing calls and are expected to take care of the billing issue and then turn it into a sale and/or upgrade.

    A world of opportunity is waiting...

    Candidates must reside in either of these states – AL, AR, AZ, DE, FL, GA, ID, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV

    Benefits & Perks

  • $12.50 – $14.00 per hour based on experience
  • Medical, Dental, Vision (Eligible after 30 days)
  • Paid Time Off (Earn immediately and use after 90 days)
  • Tuition Reimbursement
  • Referral Incentive Program
  • Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
  • Quarterly Reviews & Raises (Performance based)
  • Performance Bonuses

    • Responsibilities

  • Receive inbound calls to assist with the sales of a home warranty.
  • Politely and defiantly answer any questions for the caller while offering upgrades or add-ons to the existing service.
  • Accurately document customer account in client systems
  • Follow all required scripts, policies, and procedures
  • Customer service oriented with customers and team members (empathetic, responsive, patient, and conscientious)

    • Requirements

  • Minimum 6 months of stable customer service experience (call center, food service, hospitality, or retail)
  • HS Diploma or GED/equivalent
  • Flexibility in working schedule (shifts vary by client and require at least one weekend day)
  • Self-motivated and able to adapt and comprehend changes in business processes and procedures
  • Criminal record check required. No drug test needed.

    • Work from Home Requirements

  • Environment: Quiet, secure, and distraction free for the duration of working hours.
  • Landline Phone: Not required
  • Internet: Wireless and Wifi not permitted.
  • Internet Speeds: Minimum 10MBPS download/ 5 MBPS upload
  • Connection: Direct connection from modem to PC required
  • Computer Specs: Laptop or Desktop (Apple [Mac] or Chromebook is not permitted)OS: Windows 10CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or betterRAM: 4 GB +Hard Drive: 20 GB or more of available spacePorts on PC: Minimum of 1 USB and Ethernet Port

    • We’re excited you’ve considered to Be More with iQor. We’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

    About iQor US

    iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

    Apply