Contact and Servicing Implemented Solutions Analyst Work From Home Available

Credit Acceptance

Southfield Michigan

United States

None
(No Timezone Provided)

Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
As an Implemented Solutions Analyst for Contact and Servicing, you will execute and monitor contact processes for business departments that use calls, texts and emails to service loans. You will also be responsible for developing and testing new loan servicing initiatives with post implementation monitoring.
Outcomes and Activities:
This position will work from home. At a future date, occasional planned travel to an office location may be required
Maintain process for selecting accounts to contact, create dialer/text/email campaigns and communicate outcomes to Analytics and Operations
Participate with development and testing of loan servicing processes to include new features, policies, and data in core servicing systems to ensure proper functionality and that source data flows into Data Warehouse properly
Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
Develop programming to extract and manipulate data
Develop and produce reports measuring contact performance and process control measures for loan servicing system features
Knowledge and Skills:
Be self-motivated and able to perform with minimal supervision
Act promptly and effectively when assigned tasks
Ability to apply analytical skills to solve problems creatively
Proactive and make recommendations as opportunities arise
Be able to extract and manipulate large data sets
Communicate complex information to others in a way they can understand
Able to work a schedule that may include weekends and late nights
Work well with others in a team environment
Requirements:
Bachelors degree
Proven experience with SAS or SQL
Preferred:
3+ years experience in contact management and/or loan servicing system experience
Experience in call center analytics or auto lending analytics
Experience with Aspect Unified Contact Center 7.0-7.4 (Unified IP, ALM, IVR, WFM, etc.)
Experience with Oracle Responsys or Eloqua email platforms
Experience with loan servicing projects that include testing and monitoring of core system functionality
Experience with data analysis
Experience running and creating reports in an analytical tool or in a business intelligence setting
Targeted Compensation: $67,000 -$95,000
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
Our Company Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.
Direct : Communicate clearly and objectively; dont be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Interested?
Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you? Perfect! We want to hear from you.
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Job Requirements:
Outcomes and Activities:
This position will work from home. At a future date, occasional planned travel to an office location may be required
Maintain process for selecting accounts to contact, create dialer/text/email campaigns and communicate outcomes to Analytics and Operations
Participate with development and testing of loan servicing processes to include new features, policies, and data in core servicing systems to ensure proper functionality and that source data flows into Data Warehouse properly
Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
Develop programming to extract and manipulate data
Develop and produce reports measuring contact performance and process control measures for loan servicing system features

Contact and Servicing Implemented Solutions Analyst Work From Home Available

Credit Acceptance

Southfield Michigan

United States

None

(No Timezone Provided)

Our IT and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!
As an Implemented Solutions Analyst for Contact and Servicing, you will execute and monitor contact processes for business departments that use calls, texts and emails to service loans. You will also be responsible for developing and testing new loan servicing initiatives with post implementation monitoring.
Outcomes and Activities:
This position will work from home. At a future date, occasional planned travel to an office location may be required
Maintain process for selecting accounts to contact, create dialer/text/email campaigns and communicate outcomes to Analytics and Operations
Participate with development and testing of loan servicing processes to include new features, policies, and data in core servicing systems to ensure proper functionality and that source data flows into Data Warehouse properly
Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
Develop programming to extract and manipulate data
Develop and produce reports measuring contact performance and process control measures for loan servicing system features
Knowledge and Skills:
Be self-motivated and able to perform with minimal supervision
Act promptly and effectively when assigned tasks
Ability to apply analytical skills to solve problems creatively
Proactive and make recommendations as opportunities arise
Be able to extract and manipulate large data sets
Communicate complex information to others in a way they can understand
Able to work a schedule that may include weekends and late nights
Work well with others in a team environment
Requirements:
Bachelors degree
Proven experience with SAS or SQL
Preferred:
3+ years experience in contact management and/or loan servicing system experience
Experience in call center analytics or auto lending analytics
Experience with Aspect Unified Contact Center 7.0-7.4 (Unified IP, ALM, IVR, WFM, etc.)
Experience with Oracle Responsys or Eloqua email platforms
Experience with loan servicing projects that include testing and monitoring of core system functionality
Experience with data analysis
Experience running and creating reports in an analytical tool or in a business intelligence setting
Targeted Compensation: $67,000 -$95,000
This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.
Our Company Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.
Direct : Communicate clearly and objectively; dont be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Interested?
Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you? Perfect! We want to hear from you.
Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S .
We have great details around our stats, success, history and more. Were proud of our culture and are happy to share why lets talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
Job Requirements:
Outcomes and Activities:
This position will work from home. At a future date, occasional planned travel to an office location may be required
Maintain process for selecting accounts to contact, create dialer/text/email campaigns and communicate outcomes to Analytics and Operations
Participate with development and testing of loan servicing processes to include new features, policies, and data in core servicing systems to ensure proper functionality and that source data flows into Data Warehouse properly
Translate high level business goals into the tasks and technical specifications needed to accomplish the goal
Develop programming to extract and manipulate data
Develop and produce reports measuring contact performance and process control measures for loan servicing system features