Equity Staffing is looking for a Customer Service Representative in Louisiana for a Temporary Position. This position is with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Primary Responsibilities:
Handles inquiries, concerns, complaints...
Equity Staffing is looking for a Customer Service Representative in Louisiana for a Temporary Position. This position is with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Primary Responsibilities:
Handles inquiries, concerns, complaints, grievances and appeals in a professional manner by listening to the member and showing respect. When appropriate, the Representative I takes action to resolve complaints to ensure member retention and satisfaction by following department guidelines or contacting immediate supervisor for intervention.
Educates members, customers (internal/external) while effectively promoting Peoples Health products, services, and policies on the telephone as well as face-to-face communication.
Acts in accordance with Peoples Health vision and values. Participates and supports development programs, active in staff meetings, and performs company educational offerings as well as demonstrating the willingness to work as a team member when needed for additional tasks to ensure excellent service.
Ensures that supplies are sufficient to perform their duties, maintains equipment in the proper place after usage and maintains workspace in an orderly fashion.
Acts as an efficient liaison for the member and effectively documents 100% of their communication in the service module achieving a clear link between subject line, category, sub-category and free text.
As needed, handles requests for transportation to participating providers and return trip requests. Properly utilizes the transportation database. Generates denial letters when needed. When requested, prepare daily schedules for vendors and reporting requirements.
The Representative I must become familiar with standard healthcare concepts, practices, and procedures as they relate to claims adjudication and managed care.
Complete special assignments in an accurate and efficient manner with little intervention from management.
The Representative I must complete Quality Workshop training and all Eduneering Courses timely
.
Required Qualifications:
Experience in a call center environment or related customer service field is preferred.
Prior health care experience preferred
Computer navigation skills with experience in a Windows environment
Proficient with Microsoft Office Suite of Tools
Professionalism
Motivation to succeed
Ability to work effectively and cooperatively with all staff
Ability to diffuse and resolve difficult customer situations
Projection of a positive, willing attitude along with team building skills
Commitment to providing quality interactions and exceptional service to our members, providers and customers.
Exceptional oral and written communication skills, including having a professional telephone presence
Attention to detail and accuracy
Ability to clearly and concisely document calls or interactions
Good Typing Skills
Ability to Multitask
Shift Start/End Time: Monday-Friday 8:00am-5:00pm
Dress Code: Business Casual
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group
Englewood Colorado
United States
Customer Service / Call Center
(No Timezone Provided)
Equity Staffing is looking for a Customer Service Representative in Louisiana for a Temporary Position. This position is with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Primary Responsibilities:
Handles inquiries, concerns, complaints...
Equity Staffing is looking for a Customer Service Representative in Louisiana for a Temporary Position. This position is with a Fortune 100 organization. Our client serves more than 85 million people and has a reputation for bold ideas. If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Primary Responsibilities:
Handles inquiries, concerns, complaints, grievances and appeals in a professional manner by listening to the member and showing respect. When appropriate, the Representative I takes action to resolve complaints to ensure member retention and satisfaction by following department guidelines or contacting immediate supervisor for intervention.
Educates members, customers (internal/external) while effectively promoting Peoples Health products, services, and policies on the telephone as well as face-to-face communication.
Acts in accordance with Peoples Health vision and values. Participates and supports development programs, active in staff meetings, and performs company educational offerings as well as demonstrating the willingness to work as a team member when needed for additional tasks to ensure excellent service.
Ensures that supplies are sufficient to perform their duties, maintains equipment in the proper place after usage and maintains workspace in an orderly fashion.
Acts as an efficient liaison for the member and effectively documents 100% of their communication in the service module achieving a clear link between subject line, category, sub-category and free text.
As needed, handles requests for transportation to participating providers and return trip requests. Properly utilizes the transportation database. Generates denial letters when needed. When requested, prepare daily schedules for vendors and reporting requirements.
The Representative I must become familiar with standard healthcare concepts, practices, and procedures as they relate to claims adjudication and managed care.
Complete special assignments in an accurate and efficient manner with little intervention from management.
The Representative I must complete Quality Workshop training and all Eduneering Courses timely
.
Required Qualifications:
Experience in a call center environment or related customer service field is preferred.
Prior health care experience preferred
Computer navigation skills with experience in a Windows environment
Proficient with Microsoft Office Suite of Tools
Professionalism
Motivation to succeed
Ability to work effectively and cooperatively with all staff
Ability to diffuse and resolve difficult customer situations
Projection of a positive, willing attitude along with team building skills
Commitment to providing quality interactions and exceptional service to our members, providers and customers.
Exceptional oral and written communication skills, including having a professional telephone presence
Attention to detail and accuracy
Ability to clearly and concisely document calls or interactions
Good Typing Skills
Ability to Multitask
Shift Start/End Time: Monday-Friday 8:00am-5:00pm
Dress Code: Business Casual
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).