Job Description
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
POSITION PURPOSE
Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.
PRIMARY DUTIES AND RESPONSIBILITIES
Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
Track daily production and submit daily sales logs to direct supervisor
Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)
Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
Meet or exceed monthly departmental sales goals as established by Sales Ops management
Effective management of client calls through detailed call scheduling and timely follow up
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
ANCILLARY DUTIES AND RESPONSIBILITIES
Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow-up
Assist other departments and team members when required or requested to help meet business needs.
Seek continual education opportunities to remain up to date with products and processes
The call center is open 8AM - 9PM EST - you must be able to accommodate an 8 hour shift within that timeframe; with 1 late shift 12:30 pm – 9:00 pm EST, 1 day a week; with the possibility of (1) Saturday per month.
Requirements:
High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
We offer a comprehensive benefits package to include:
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
BD
Philadelphia Pennsylvania
United States
Sales
(No Timezone Provided)
Job Description
Be part of something bigger!
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.
POSITION PURPOSE
Facilitate repeat Urology customer product orders for actively enrolled customers in Liberator’s supply program. This includes customers that order on a monthly as well as quarterly basis. Reorder agents are also largely responsible for product education and guidance to ensure the customer’s needs are met to their full satisfaction.
PRIMARY DUTIES AND RESPONSIBILITIES
Articulate the features and benefits of Urology and ancillary product lines offered to include knowledge of all aspects of use and maintenance of medical supply equipment
Track daily production and submit daily sales logs to direct supervisor
Maintain departmental call volume requirements of 100 daily calls to include inbound and outbound calls (minimum)
Maintain a high level of professionalism on every call and provide excellent customer service to all Liberator Customers
Meet or exceed monthly departmental sales goals as established by Sales Ops management
Effective management of client calls through detailed call scheduling and timely follow up
Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes.
ANCILLARY DUTIES AND RESPONSIBILITIES
Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
Maintain high attention to detail throughout daily tasks and projects including accurate notation and details of each customer account to ensure proper and timely follow-up
Assist other departments and team members when required or requested to help meet business needs.
Seek continual education opportunities to remain up to date with products and processes
The call center is open 8AM - 9PM EST - you must be able to accommodate an 8 hour shift within that timeframe; with 1 late shift 12:30 pm – 9:00 pm EST, 1 day a week; with the possibility of (1) Saturday per month.
Requirements:
High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
We offer a comprehensive benefits package to include:
Why join us?
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.
You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
To learn more about BD visit https://jobs.bd.com/
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.