MANAGER, CATEGORY EXPERIENCE- PROCESS IMPROVEMENT (REMOTE/ VIRTUAL)

The Home Depot

null

United States

Customer Service / Call Center
(No Timezone Provided)

Position Description:
Position Purpose:
The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Major Tasks, Responsibilities & Key Accountabilities:
5% - Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends


25% - Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.


25% - Optimize customer experience merchandising, taxonomy, purchase path
(search and navigation), data content, SEO and post transaction results.


40% - Manage and mentor a top-performing team.


5% - Lead targeted online/interconnected initiatives that address customer gaps to
insure they come in on-time and in-scope

Nature and Scope:
This position typically reports to Sr. Manager, Category Experience


This position has 1 direct report

Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:
No travel required


ESSENTIAL SKILLS:
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
4 years

Certifications & Licenses:



Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications/Duties and responsibilities:

  • Partner with a cross-functional team of data scientists, software engineers, product managers, and recommendations specialists to develop and roll out process for improving item–to –to item relationships to increase basket size.
  • Experience in and ability to train your team on SQL and common operating systems — for revealing the insights hidden within huge volumes of numeric and textual data
  • Leverage and train team to use data to develop prioritization models
  • Strong inclination to improving process through automation and scale
  • Flex your interpersonal skills to translate the complexity of your technical work into tangible business goals to stakeholders



  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    MANAGER, CATEGORY EXPERIENCE- PROCESS IMPROVEMENT (REMOTE/ VIRTUAL)

    The Home Depot

    null

    United States

    Customer Service / Call Center

    (No Timezone Provided)

    Position Description:
    Position Purpose:
    The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

    Major Tasks, Responsibilities & Key Accountabilities:
    5% - Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends


    25% - Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.


    25% - Optimize customer experience merchandising, taxonomy, purchase path
    (search and navigation), data content, SEO and post transaction results.


    40% - Manage and mentor a top-performing team.


    5% - Lead targeted online/interconnected initiatives that address customer gaps to
    insure they come in on-time and in-scope

    Nature and Scope:
    This position typically reports to Sr. Manager, Category Experience


    This position has 1 direct report

    Environmental Job Requirements:
    Environment:
    1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel:
    Typically requires overnight travel less than 10% of the time.

    Additional Environmental Job Requirements:
    No travel required


    ESSENTIAL SKILLS:
    Standard Minimum Qualifications:
    Must be eighteen years of age or older.
    Must be legally permitted to work in the United States.

    Additional Minimum Qualifications:
    Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

    Education Required:
    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

    Years of Relevant Work Experience:
    4 years

    Certifications & Licenses:



    Physical Requirements:
    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

    Additional Qualifications:

    Preferred Qualifications/Duties and responsibilities:

  • Partner with a cross-functional team of data scientists, software engineers, product managers, and recommendations specialists to develop and roll out process for improving item–to –to item relationships to increase basket size.
  • Experience in and ability to train your team on SQL and common operating systems — for revealing the insights hidden within huge volumes of numeric and textual data
  • Leverage and train team to use data to develop prioritization models
  • Strong inclination to improving process through automation and scale
  • Flex your interpersonal skills to translate the complexity of your technical work into tangible business goals to stakeholders



  • We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.