Business Analyst, Client Accounts - Remote

The Business Analyst, Client Accounts is responsible for providing analytical support, identifies opportunities for future solutions, and completes regular business reviews with clients to maximize revenue potential.
Under the supervision of the Sr Manager, Client Accounts, the person will ensure that clients maintain a high level of satisfaction with the services and products that Inmar delivers.

Analytical (70%)

Utilize strong product knowledge and account management experience to manage complex issues and resolve customer questions and concerns

Develop and support client weekly data extracts, including ad-hoc requests and regular reporting to track and measure enhancements, contractual metrics, product processing

Regularly identify, compile, and manipulate data to complete root-cause analyses and answer client questions

Develop processes for data validation and accuracy to ensure product is being processed per customer standard operating procedure

Review and analyze customer data to provide forecasting trends

Create regular Business Reviews including statistical data and present it to customers during a wide audience presentation

Recommend and lead process improvement projects and participate in departmental continuous improvement opportunities

Operational (30%)

Maintain relationships with clients through an effective conference cycle, monitor deadlines, and identify barriers to success.

Manage administrative functions essential to partnerships (reporting, invoicing, etc.)

Develop and conduct webinar or in person training sessions with internal and external customers

Demonstrate effective time management with the ability to prioritize and manage competing requests with tight timelines

Collaborate with Information Technology teammates to analyze system improvement opportunities, assist with development of requirement documents, perform user acceptance testing, and coordinate implementation

Required Qualifications:

Associates degree required. Bachelor’s degree preferred in Supply Chain Analytics, Mathematics/Statistics, Business, or related discipline.

1-3 Years of related work experience (specific industry knowledge a plus)

Superior written and oral communication skills

Advanced with Microsoft Office Suite (mainly excel such as pivot tables, aggregate functions, logic functions, etc.) in order to analyze and present data

Proficient with G-Suite

Familiarity with business intelligence platforms such as Incorta, Qlik, or Tableau a plus

Beginner with Salesforce.com

Prior experience working with diverse teams preferred

25% annual travel required

Individual Competencies:

Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.

Analytical & Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach to perform root cause analysis and independently solution.

Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.

Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.

Business Acumen: Understands and is aware of how to think about and successfully make the right business decisions through the utilization of industry-specific knowledge and skills and strategic thinking tools and skills.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

Occasionally required to stand, kneel or stoop, and lift and/or move up to 20 pounds.

Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.

Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.

Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.

Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.

Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

Skilled in organizing and prioritizing multiple tasks in order to meet deadlines; be detail oriented, possess a high degree of accuracy and work well under pressure.

Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions.

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