We are looking for an exceptional Customer Success Manager - Channel Partners (OEM) to join our growing team. In this role, you will be involved in helping shape and drive an already large portion of our business that is growing rapidly; be a leader and help develop a critical component of our business. In this role, you will be working with customers who have chosen to leverage Workato technology within their application to deliver robust integration capabilities that further enhance the value of their product. Using Workato in an OEM fashion enables companies to bring workflow and integration extensions to their platform with much faster time to market and deeper functionality than would be available if they were to build it themselves. You will also be responsible to:
Develop and maintain strategic business relationships with OEM customers
Be a best practice expert in product positioning, marketing strategy, sales compensation, sales enablement, demo capabilities and SKU configuration / bundling. Share examples of how our community solves for these and things to consider when ensuring the right people are involved
Communicate best practices for measuring and communicating success
Own the Net Retention metric for your customers
Evaluate renewal risk and mitigate revenue loss
Expand customer ARR
Execute regular business reviews to assist with continuous improvement of the solution and the go to market strategy
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato
Requirements
BS or equivalent education; MBA preferred
7+ years of experience in consulting, product operations, COO operations or similar roles that have direct experience deploying a new product line
Consulting or roles with direct customer facing experience a plus
Impressive track record of high customer retention and growth desired
Integration technology knowledge
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills
Strong problem solving and analytical thinking
Ability to build asset and materials for customers to leverage and other OEM CSM’s to use while collaborating with customers
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
A passion for and belief in the power of automation to drive business value
Workato
Houston Texas
United States
Customer Service / Call Center
(No Timezone Provided)
We are looking for an exceptional Customer Success Manager - Channel Partners (OEM) to join our growing team. In this role, you will be involved in helping shape and drive an already large portion of our business that is growing rapidly; be a leader and help develop a critical component of our business. In this role, you will be working with customers who have chosen to leverage Workato technology within their application to deliver robust integration capabilities that further enhance the value of their product. Using Workato in an OEM fashion enables companies to bring workflow and integration extensions to their platform with much faster time to market and deeper functionality than would be available if they were to build it themselves. You will also be responsible to:
Develop and maintain strategic business relationships with OEM customers
Be a best practice expert in product positioning, marketing strategy, sales compensation, sales enablement, demo capabilities and SKU configuration / bundling. Share examples of how our community solves for these and things to consider when ensuring the right people are involved
Communicate best practices for measuring and communicating success
Own the Net Retention metric for your customers
Evaluate renewal risk and mitigate revenue loss
Expand customer ARR
Execute regular business reviews to assist with continuous improvement of the solution and the go to market strategy
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato
Requirements
BS or equivalent education; MBA preferred
7+ years of experience in consulting, product operations, COO operations or similar roles that have direct experience deploying a new product line
Consulting or roles with direct customer facing experience a plus
Impressive track record of high customer retention and growth desired
Integration technology knowledge
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills
Strong problem solving and analytical thinking
Ability to build asset and materials for customers to leverage and other OEM CSM’s to use while collaborating with customers
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
A passion for and belief in the power of automation to drive business value