Job Description
An employer is looking to add an Epic Help Desk Analyst to their team in the St. Louis, MO area. Although the team is based out of St. Louis, this person will be allowed to work remote as long as they are comfortable with working in Central Standard Time Zone. This person will be responsible for taking incoming calls from our client's internal employees who are users of Epic. They will receive a ticket through ServiceNow and troubleshoot the corresponding issue. Since this is an enterprise wide Help Desk, most of this person's time will be spent troubleshooting issues related to Epic, but they will also be resolving other general IT issues such as password resets, Outlook, printer/hardware, and PACS issues. The first 4-6 weeks of the assignment will consist of training where they will have a checklist of training modules to complete before they are on their own. They will be shadowing a senior member of the team and also be reviewing knowledge articles and completing learning center classes during this training period. They will be shadowing a different team member each week. Since the Help Desk operates on a 24/7 schedule, the training period will consist of day, evening, and night shifts in accordance to the trainer's schedule that they are assigned to. After training, this person will most likely switch to a weekly evening shift that will be Tuesday-Saturday and start anywhere from 12PM to 3PM, but is subject to change based on which shift has the biggest need for coverage. Shift days/times could temporarily change based on the teams availability, but will mostly remain the same. If shift changes come up, they will be given a notice of at least 7 days to plan accordingly.
Minimum Requirements
1+ year of experience working with and/or troubleshooting Epic
Desired Skills
Epic certificationInsight Global
St. Louis Missouri
United States
Information Technology
(No Timezone Provided)
Job Description
An employer is looking to add an Epic Help Desk Analyst to their team in the St. Louis, MO area. Although the team is based out of St. Louis, this person will be allowed to work remote as long as they are comfortable with working in Central Standard Time Zone. This person will be responsible for taking incoming calls from our client's internal employees who are users of Epic. They will receive a ticket through ServiceNow and troubleshoot the corresponding issue. Since this is an enterprise wide Help Desk, most of this person's time will be spent troubleshooting issues related to Epic, but they will also be resolving other general IT issues such as password resets, Outlook, printer/hardware, and PACS issues. The first 4-6 weeks of the assignment will consist of training where they will have a checklist of training modules to complete before they are on their own. They will be shadowing a senior member of the team and also be reviewing knowledge articles and completing learning center classes during this training period. They will be shadowing a different team member each week. Since the Help Desk operates on a 24/7 schedule, the training period will consist of day, evening, and night shifts in accordance to the trainer's schedule that they are assigned to. After training, this person will most likely switch to a weekly evening shift that will be Tuesday-Saturday and start anywhere from 12PM to 3PM, but is subject to change based on which shift has the biggest need for coverage. Shift days/times could temporarily change based on the teams availability, but will mostly remain the same. If shift changes come up, they will be given a notice of at least 7 days to plan accordingly.
Minimum Requirements
1+ year of experience working with and/or troubleshooting Epic
Desired Skills
Epic certification