Patient Care Coordinator - Work From Home - 2007384

If you are located in the EST Time Zone or able to work in EST Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The primary role of the Patient Care Coordinator is to support the nursing team with scheduling patient visits for home-based, alternate care settings and ambulatory infusion suites were applicable, and creating/completing clinician visit logs confirming nursing visits for timely billing. Additional responsibilities include triage of patient phone calls, as well as tracking, faxing and timely follow up of physician orders.

The Patient Care Coordinator also performs other duties as needed based on experience level, including but not limited to assisting with intake tasks.

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 5:30 pm ( Monday-Thursday ) and 9:00 am – 6:00 pm (Friday). It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Responsible for the coordination and scheduling of patient visits in the home and/or AIS, as applicable.

Assures timely consistent communication with company personnel and outside providers, in particular with patients, caregivers, and other agencies.

Assists with nurse training on Click scheduling and other applications, serving as a resource for questions and troubleshooting as experience deepens.

Tracks/documents and faxes nursing orders (POT/485’s) and supplemental physician orders for timely return with appropriate signatures.

Assists with triaging of patient phone calls for nursing.

Assists with the management of Click scheduling, timesheets, and activity recording for Optum Infusion nurses.

Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management.

Confirms Clinician Visit Logs (CVLs) to meet Company nurse visit billing goals; includes review of nurse visit notes for accurate, consistent information during the confirmation process and facilitation of updates when needed to achieve timely nurse billing.

Verifies appropriate nursing visit authorization is obtained at Intake, and collaborates with DON when visit needs exceed authorization.

Monitors patient hospitalizations and/or events for completion of the required Performance Improvement Program (PIP) event reports by the reporter.

Generates reports through CPR+, Carelink 2.0, Nursing Dashboards and Click as requested.

Attends/assists in Branch/Regional nurse meetings.

Assists with ordering and restocking of nursing supplies as needed.

Verifies patient demographics during the visit scheduling process at start of care (SOC).

Complies with Company policy regarding the timely completion of required training programs (LearnSource and other programs as assigned); completion of common review-self evaluations; and entry of daily time in Global Self-Service (GSS) system.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) or equivalent

Experience with Microsoft office applications – Microsoft Word, Excel, PowerPoint, Outlook (ability to create, edit, save and send documents, spreadsheets, presentations and correscpondence)

Preferred Qualification:

Experience in Medical Assistance

Soft Skill:

Excellent interpersonal, communication and organizational skills /multitasking.

Able to work with a cross-functional team of professionals including dietitians, pharmacists and pharmacy technicians, nurses, case managers, discharge planners, physicians, outside nursing agencies, patients, families and caregivers.

Telecommuting Requirements:

Reside within EST time zone or able to work in EST time zone

Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Ability to keep all company sensitive documents secure (if applicable)

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Opens in a new window

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Opens in a new window

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health – related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM