Technical Support Engineer - AWS/Lambda (Remote PST/MT Time Zones)
New Relic, Inc.
2021-11-08T21:51:31Z
Information Technology
(No Timezone Provided)
Description
Your Opportunity
As a New Relic Support Engineer, you'll know more about our products than any other function and feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy — the learning opportunities will never end!
You'll collaborate with other Support Engineers to creatively and passionately solve customer problems, while honing your technical skills. Your insight and creativity will be vital to help identify recurring or systemic problems and suggest ways we might address them.
What You’ll Do
Support New Relic customers by solving complex installation, configuration, and data exploration requests Work with and learn from an energetic, highly engaged, encouraging and collaborative team Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience Increase your skill set through additional training and exposure to other emerging technologies featured in our product suite Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS) Collaborate across teams to solve complex technical customer problems across New Relic’s product suites Work closely with our software engineering teams to resolve raised customer issues Level up your skill set through training and exposure to additional technologies to help you support a broader range of customers and capabilities in the New Relic platform. This opening is for a position working 2nd shift hours (3pm-Midnight PT), Tuesday - Saturday
Your Qualifications
Must-have:
2+ years experience delighting customers! Experience working with AWS’ Lambda product, or equivalent serverless technologies iOS or Android development and troubleshooting Front-end web development - you know your way around JavaScript Demonstrative problem-solving skills Can exhibit a high level of empathy -- even with customers who are having a bad day! Ability to get creative when the answer is not obvious Nice-to-have:
Experience as a Support Engineer in a SaaS environment Experience working with observability tools like New Relic’s platform or others, as well as Logstash, Elastic, or Azure Functions Experience with AWS services and tools like: CloudWatch, CloudFormation, API Gateway, SAM, CLI, and IAM Knowledgeable and proficient with fixing systems and network issues Familiarity with containerization technologies like Docker and Kubernetes Experience programming in, or supporting customers in, any of the following languages/frameworks: Node.js, Python, Java, .NET, Go, Serverless Framework, YAML, JSON, Markdown An understanding of Linux-based web hosting and Linux environments AWS or Azure Cloud Certification(s) Prior knowledge and usage of our products Please note that visa sponsorship is not available for this position.
We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.
Technical Support Engineer - AWS/Lambda (Remote PST/MT Time Zones)
Description
Your Opportunity
As a New Relic Support Engineer, you'll know more about our products than any other function and feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer empathy — the learning opportunities will never end!
You'll collaborate with other Support Engineers to creatively and passionately solve customer problems, while honing your technical skills. Your insight and creativity will be vital to help identify recurring or systemic problems and suggest ways we might address them.
What You’ll Do
Support New Relic customers by solving complex installation, configuration, and data exploration requests Work with and learn from an energetic, highly engaged, encouraging and collaborative team Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs to improve the customer experience Increase your skill set through additional training and exposure to other emerging technologies featured in our product suite Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS) Collaborate across teams to solve complex technical customer problems across New Relic’s product suites Work closely with our software engineering teams to resolve raised customer issues Level up your skill set through training and exposure to additional technologies to help you support a broader range of customers and capabilities in the New Relic platform. This opening is for a position working 2nd shift hours (3pm-Midnight PT), Tuesday - Saturday
Your Qualifications
Must-have:
2+ years experience delighting customers! Experience working with AWS’ Lambda product, or equivalent serverless technologies iOS or Android development and troubleshooting Front-end web development - you know your way around JavaScript Demonstrative problem-solving skills Can exhibit a high level of empathy -- even with customers who are having a bad day! Ability to get creative when the answer is not obvious Nice-to-have:
Experience as a Support Engineer in a SaaS environment Experience working with observability tools like New Relic’s platform or others, as well as Logstash, Elastic, or Azure Functions Experience with AWS services and tools like: CloudWatch, CloudFormation, API Gateway, SAM, CLI, and IAM Knowledgeable and proficient with fixing systems and network issues Familiarity with containerization technologies like Docker and Kubernetes Experience programming in, or supporting customers in, any of the following languages/frameworks: Node.js, Python, Java, .NET, Go, Serverless Framework, YAML, JSON, Markdown An understanding of Linux-based web hosting and Linux environments AWS or Azure Cloud Certification(s) Prior knowledge and usage of our products Please note that visa sponsorship is not available for this position.
We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.
We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.
Read more about and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.