Sage X3 Technical Consultant (Remote)
Net@Work
2021-10-27T20:19:18Z
Massachusetts
United States
Customer Service / Call Center
(No Timezone Provided)
Description
Position at Net at Work
Come work for Net at Work ranked #29 among the world’s 501 most strategic and innovative managed service providers (MSPs) and the top Sage partner in North America!
Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.
While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.
Our SageX3 team is looking to hire a Technical Consultant to support project teams and clients with all technical requirements of operating Sage X3. Using both business and technical skills, the technical consultants work directly with customers to analyze and consult on architecture; install systems; personalize their software; define user roles and permissions; administrate the technical components of the system; optimize performance of the software, integrations, and SQL databases; and perform and manage software patches and upgrades. The consultant will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments.
Key Responsibilities:
Conducts analysis of client technical requirements most notably in areas of software and database architecture, system performance, system administration, and reporting. Prepares appropriate documentation to communicate and validate the information. Analyzes technical requirements, evaluates existing application products, and recommends efficient, cost effective solutions which support client business processes and functional requirements. Work directly with clients to collect information on new business needs and to diagnose and troubleshoot issues they are experiencing. Troubleshoots complex multi-server, multi-application environments by leveraging varied technical skills (application, database, networks, Windows server, user interactions, architecture setups, etc.) and analyzing log files for trends and errors. Makes clear recommendations for improvement of systems or correction of errors. Documents technical requirements, workflow, and system specifications. Applies technical and business knowledge to analyze client requirements and match them to system functionality. Develops technical and systems specific knowledge on an on-going basis and keeps up to date with latest technology solutions and security protocols. Ensures timely administration and entering time and expense reports in a timely manner. Interacts with peers and managers to share knowledge, raise critical issues and suggest process improvements. Manages and supports relationships and installed products at existing clients. This includes handling questions, solving problems, writing reports, configuring database interfaces, as well as ensuring client’s general satisfaction with the software and the company.
Job Qualification:
Sage X3 technical implementation or technical implementation of similar ERP solution Bachelor's degree in computer science, information technology, or equivalent experience required. A consultative background with a record of delivering solutions within defined timeframes and budgets. A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value. Experience consulting on systems architecture, software performance, systems security, and database optimization. Successful track record of delivering on agreed upon business objectives and performance on key metrics. Ability to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong experience in diagnosing and resolving complex system issues. Strong interest in research and creation of solutions for novel problems Strong interest in learning new software, approaches, and technical skills Strong knowledge of SQL Server basics:Basic Installation of a SQL instanceBasic understanding of how the SQL engine uses different elements of the database to provide a solution (data files, indexes, backups, tempdb, memory, etc.)Configuration of simple SQL server maintenance plans, file locations, recovery model, memory limitsFamiliarity with SQL Server Management StudioAbility to read and write basic SQL queries. Basic knowledge of:NetworkingVirtualizationSSL certificates and how they are used to secure websites. Ability to document technical designs. Ability to write and maintain How-Tos and SOPs for complex procedures. Systems security and authentication - ie. LDAP, OAuth2, SAML2, etc. Preferred Qualifications:
SQL ServerAbility to utilize SQL Server Management Studio to research problems.Use SSMS to identify and resolve blocking.Use SQL Profiler and Extended Events to identify errors and performance issues.Use of SQL DMVs to suggest improvements to setups.Knowledge and ability to manage data, log, index file locations.Setup and maintain maintenance plans for backups, index fragmentation.Setup SQL alerts to warn administrators of issues requiring attention. Development Experience in Sage X3 4GL or other languages Scripting in Windows Command Line and PowerShell. Basic familiarity with OpenSSL Competencies :
Client Satisfaction
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved Ensure project deliverables meet and/or exceed client expectations Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved Delivery
Direct delivery of all projects in defined area; ensuring projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded Develop subject matter expertise on practice products Personal Attributes
Excellent planning and organizational skills. Highly effective verbal and written communication skills. Strong interpersonal skills, including the ability to make effective presentations. Strong decision-making, analytical and problem-solving skills. This is a remote position with travel required.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.
Sage X3 Technical Consultant (Remote)
Customer Service / Call Center
Description
Position at Net at Work
Come work for Net at Work ranked #29 among the world’s 501 most strategic and innovative managed service providers (MSPs) and the top Sage partner in North America!
Net at Work provides expert services and solutions to unleash the power of our customers’ businesses. We help organizations transform themselves by digitally enabling them to unlock new levels of efficiency, performance, and success. We combine technology and business expertise with exceptional care to build long-term, trusted relationships; we’re problem-solvers and promise-keepers, the twin principles upon which Net at Work was founded. They are the traits that our clients tell us they value most.
While we provide a variety of technology-related business services delivered by a diverse group of 250-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories, and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash the power of their business through transformative technology.
Our SageX3 team is looking to hire a Technical Consultant to support project teams and clients with all technical requirements of operating Sage X3. Using both business and technical skills, the technical consultants work directly with customers to analyze and consult on architecture; install systems; personalize their software; define user roles and permissions; administrate the technical components of the system; optimize performance of the software, integrations, and SQL databases; and perform and manage software patches and upgrades. The consultant will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues in order to maximize the benefit of IT systems investments.
Key Responsibilities:
Conducts analysis of client technical requirements most notably in areas of software and database architecture, system performance, system administration, and reporting. Prepares appropriate documentation to communicate and validate the information. Analyzes technical requirements, evaluates existing application products, and recommends efficient, cost effective solutions which support client business processes and functional requirements. Work directly with clients to collect information on new business needs and to diagnose and troubleshoot issues they are experiencing. Troubleshoots complex multi-server, multi-application environments by leveraging varied technical skills (application, database, networks, Windows server, user interactions, architecture setups, etc.) and analyzing log files for trends and errors. Makes clear recommendations for improvement of systems or correction of errors. Documents technical requirements, workflow, and system specifications. Applies technical and business knowledge to analyze client requirements and match them to system functionality. Develops technical and systems specific knowledge on an on-going basis and keeps up to date with latest technology solutions and security protocols. Ensures timely administration and entering time and expense reports in a timely manner. Interacts with peers and managers to share knowledge, raise critical issues and suggest process improvements. Manages and supports relationships and installed products at existing clients. This includes handling questions, solving problems, writing reports, configuring database interfaces, as well as ensuring client’s general satisfaction with the software and the company.
Job Qualification:
Sage X3 technical implementation or technical implementation of similar ERP solution Bachelor's degree in computer science, information technology, or equivalent experience required. A consultative background with a record of delivering solutions within defined timeframes and budgets. A keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and deliver business and customer value. Experience consulting on systems architecture, software performance, systems security, and database optimization. Successful track record of delivering on agreed upon business objectives and performance on key metrics. Ability to prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. Strong experience in diagnosing and resolving complex system issues. Strong interest in research and creation of solutions for novel problems Strong interest in learning new software, approaches, and technical skills Strong knowledge of SQL Server basics:Basic Installation of a SQL instanceBasic understanding of how the SQL engine uses different elements of the database to provide a solution (data files, indexes, backups, tempdb, memory, etc.)Configuration of simple SQL server maintenance plans, file locations, recovery model, memory limitsFamiliarity with SQL Server Management StudioAbility to read and write basic SQL queries. Basic knowledge of:NetworkingVirtualizationSSL certificates and how they are used to secure websites. Ability to document technical designs. Ability to write and maintain How-Tos and SOPs for complex procedures. Systems security and authentication - ie. LDAP, OAuth2, SAML2, etc. Preferred Qualifications:
SQL ServerAbility to utilize SQL Server Management Studio to research problems.Use SSMS to identify and resolve blocking.Use SQL Profiler and Extended Events to identify errors and performance issues.Use of SQL DMVs to suggest improvements to setups.Knowledge and ability to manage data, log, index file locations.Setup and maintain maintenance plans for backups, index fragmentation.Setup SQL alerts to warn administrators of issues requiring attention. Development Experience in Sage X3 4GL or other languages Scripting in Windows Command Line and PowerShell. Basic familiarity with OpenSSL Competencies :
Client Satisfaction
Proactively seek/create opportunities to participate in client interactions to ensure highest levels of customer satisfaction are achieved Ensure project deliverables meet and/or exceed client expectations Develop and maintain positive relationships with key client/partner/stakeholders to ensure effective communication channels exist and client/partner satisfaction is achieved Delivery
Direct delivery of all projects in defined area; ensuring projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded Develop subject matter expertise on practice products Personal Attributes
Excellent planning and organizational skills. Highly effective verbal and written communication skills. Strong interpersonal skills, including the ability to make effective presentations. Strong decision-making, analytical and problem-solving skills. This is a remote position with travel required.
EOE/Diversity & Inclusion Statement
Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organization levels in all its forms, including but not limited to religion, racism, sexism, classism, heterosexism, ageism, and ableism. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.
Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.